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ID:  518224

Singapore, SG

IT Business Engagement Lead/Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.


In this role, you will be reporting to the Head of IT Business Engagement, GEN, Operations & Functions for APAC, to perform business engagements at all levels to identify pain points, value proposition, conceptualize IT solution leveraging on technologies to address business needs. Be subject matter expert in the respective shipping and functional domains who can translate and detail functional specifications for solution implementation and evolutive enhancements post implementation. Collaborating closely with various internal stakeholders such as other IT engagement teams, solution delivery teams, PMO, HO governance teams.

The role of business engagement acts as a liaison between the IT and other business units or departments. The primary responsibility is to align IT strategies and initiatives with the overall business objectives and needs of the organization. They bridge the gap between technology and business, ensuring that IT investments and solutions are effectively utilized to support the organization's goals.

We are looking for an excellent communicator, meticulous and analytical professional with experience in solution consultancy, project management and through IT solution implementation to join our growing team in the Asia Pacific Regional office in Singapore.


Main Responsibilities:


  • Act as the primary point of contact and trusted advisor for business leaders, department heads, and stakeholders, understanding their requirements and translating them into IT initiatives and projects focusing on IT value creations.
  • Develop a deep understanding of the organization's business processes, operations, and goals to provide strategic guidance and identify areas where technology can drive improvements and add value.
  • Collaborate with business stakeholders to define and prioritize IT projects and initiatives based on the organization's strategic objectives
  • Collaborate with business stakeholders to define and prioritize IT projects and initiatives based on the organization's strategic objectives, available resources, technology trends and industry best practices.
  • Conduct regular meetings and workshops with business units to gather feedback, address concerns, and ensure alignment between IT and business teams. Ensure business requirements are translated and documented into Functional Specifications.
  • Manage the IT portfolio by evaluating, selecting, and prioritizing projects based on their potential impact, risks, and resource requirements.
  • Learn new global, regional, or local solutions/initiatives and engage business teams to identify use cases to adopt, re-use or adapt existing solutions whenever possible.
  • Perform analysis and work with Solution Delivery (Digital & Innovation) teams to conceptualize IT solution, and ensure projects are executed successfully and delivered to address business needs
  • Perform functional testing during SIT and facilitate UAT with business teams
  • Lead review sessions with IT leadership committee to receive required approvals.
  • Actively participate in IT governance process, ensuring IT investments are aligned with the organization's overall strategy and provide a strong return on investment
  • Facilitate and participate in review sessions with HO governance committees around data, cybersecurity and architecture
  • Proactive regular communications and status update to business stakeholders, IT teams and IT leadership


If you are someone with great adaptability and interpersonal skills, enjoy taking challenge with a diagnostic approach, this is the role for you!


Minimum Requirements:


  • Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree or MBA may be preferred.
  • Proven more than 10 years of experience in a similar role as a Business Partner, preferably in a large organization, where you have successfully bridged the gap between IT and business teams.
  • Strong business acumen with a deep understanding of business processes, operations, and strategic goals.
  • Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.
  • Strong analytical and problem-solving abilities, with the capability to identify and address complex business challenges through technology solutions.
  • Solid project management skills, with the ability to lead and manage multiple projects simultaneously.
  • Knowledge of emerging technologies and industry trends, and their potential applications in a business context.
  • Strong negotiation and influencing skills to align stakeholders and drive consensus on IT initiatives.
  • Ability to adapt to a fast-paced and dynamic environment, managing changing priorities and expectations.
  • Knowledge/experience in the Shipping/logistics industry will be advantageous



Come along on CMA CGM’s adventure !



















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