Sales Support Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

1.     Coach and manage Sales support team through regular meetings 
2.     Develop and maintain action plan & objectives and implement tools 
3.     Coordination of dispute resolution (if related to quotation) and liaise with Pricers & customer care on Freight & DDSM claims
4.     Support Sales support team on follow-up on quotations sent, not booked, customers lost
5.     Oversee the processing of sales orders and ensure accuracy and timeliness.
6.     Provide training to Sales Support Officers on product knowledge, processes, and customer service skills.
7.     Continuously evaluate and improve sales support processes for efficiency.
8.     Implement best practices to streamline workflows and enhance overall productivity.
9.     Handle quotations requests for dedicated customers received by Inside, Outside Sales, or customers
10.     Follow-up on quotations sent, expiring

Come along on CMA CGM’s adventure !