IT Business Analysis Expert

CMA Ships, a subsidiary of the CMA CGM Group, covers all facets of the maritime business: from the fleet management of the vessels to that of the crew members.
CMA Ships is also a team of experts responsible for implementing innovative solutions and making CMA CGM vessels more energy efficient.

Summary
In this role, you will be reporting to the Solutions Support and Delivery Team Leader. You will be responsible for providing technical support for the system and conducting root cause analysis to resolve data management issues and propose feasible solutions.

Your main responsibilities include but not limited to:

Application Support

• Provide level 1 technical support for day-to-day application queries and issues
• Monitor, manage and solve application problems via the dedicated incident management tool (service now) within the OLA.
• Document issues, observations and outcomes accurately to escalate issues as required in vendors incident management tool (JIRA) and to ensure the resolution within the SLA.
• Maintain and create documentation for technical troubleshooting and best practices.
• Maintain understanding of company business processes.

Product Management

• Identify, capture and translate business requirements for technical discussion.
• Prioritise business needs with Business Stakeholders on the release of functionalities.
• Document the feedback, suggestions and business requirements via the dedicated change management tool.
• Monitor product development to ensure consistency against business requirements.
• Perform functional test on product and coordinate User Acceptance Test with business users.

Minimum Requirements:

• At least 3 to 5 years of experience in application support
• Experience in providing front end application support
• Knowledge on product management would be advantageous
• Knowledge of the maritime operational constraints would be advantageous
• Experience in driving product and process improvements would be a plus

**This role is opened for local employment only.

**Salary package (local) & job title shall be commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: 
(i)    To process the application for the role being applied for; 
(ii)    To process the application for other open positions within the CMA CGM Group which may be suitable to you;  
(iii)    To conduct necessary reference checks; and 
(iv)    Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role. 

NOTICE TO THIRD PARTY AGENCIES:  Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure