Outside Sales Account Manager

CMA CGM SSL INEUR | ABOUT US

CMA CGM SSL INEUR, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport.

CMA CGM SSL INEUR’s door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.

CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.

MAIN PURPOSE 

The role of Outside Sales Account Manager incorporates identifying & qualifying business opportunities to grow volumes within the agency. Developing and maintaining customer relationships with clients across a range of sectors is primary to this as it helps to ensure long-term volume growth. 

The successful candidate will have a responsibility to manage their portfolio of accounts to ensure that all customers receive a five-star journey in all aspects of the day-to-day service delivery. Part of this will be to ensure that they maintain close communication with the other UK departments and agencies across the European network to ensure all customer needs are met as smoothly as possible.  It is a key requirement for the successful candidate to be able to demonstrate internal and external stakeholder management to be able to manage business opportunities. 

MAIN RESPONSIBILITIES 

• Achieve budgeted volume targets across their portfolio of customers. 

• Manage Business pipeline effectively to increase volumes across their portfolio of customers. 

• Build a pipeline by identifying and qualifying new opportunities. 

• Follow up on sales leads to secure new business. 

• Using different platforms to search for new business opportunities and sales leads. 

• Establish and maintain excellent customer relationships across their range of customers through regular customer interactions including face-to-face meetings, MS Teams meetings and regular phone calls. 

• Perform pipeline compliance to ensure success of all volumes are accurately recorded, monitored, and delivered. 

• Ensure any customer issues raised are managed and resolved in a timely manner by demonstrating effective internal communication between relevant departments. 

• Representing CMA-CGM SSL at relevant functions, workshops and exhibitions when required. 

• Ensure the smooth handover of accounts to the customer service team and other agencies through effective communication and stakeholder management. 

• Create and promote a positive support network for your customers through effective teamwork and communication with the other agencies. 

• Managing customer invoice disputes and performing route cause analysis to avoid repeats. 

• Creating new sales leads or exploring new verticals not only acting on sales leads given  

• Always looking to differentiate themselves from the competition 

KPIS/MEASURES/LIMITS OF AUTHORITY FOR ROLE 

• Achieve/try to exceed controlled customers' budgeted volumes. 

• Increase opportunity conversion rate by managing them effectively with HO Trade. 

• Meet a minimum number of customer interactions on a weekly basis. 

• Produce weekly/monthly/quarterly updates on key data, analysis of volume gains and losses, sales activities, and business opportunities/threats from other lines etc. 

• Meeting targets for – cross-selling opportunities, value-added services. 

KEY COMPETENCIES & QUALIFICATIONS 

SKILLS & EXPERIENCE 

• In-depth knowledge of the shipping industry – knowledge of the short-sea market is a bonus. 

• Technical skills in developing specialist supply chain networks. 

• Demonstrated experience in a sales environment. 

• Experience of effective customer meeting skills. 

• Good communication and interpersonal skills 

• Proven development skills ie, sales and marketing strategy planning.  

• Adaptable, flexible and solutions-driven with sound decision-making skills. 

• Ability to multi-task and meet deadlines. 

• Strong Microsoft Office skills. 

PRACTICAL & TECHNICAL KNOWLEDGE 

• Strong commercial/sales background with proven negotiating skills. 

• Shipping or Logistics company experience including European supply chain. 

• Understanding of systems to extract and interpret sales data. 

• Disciplined in meeting timed deadlines and set targets. 

• Effective leader and good team player. 

• Proven innovative experience in building network solutions. 

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy
• Car allowance

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence
• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!

Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.

Come along on CMA CGM's adventure!