Customer Service Officer (Short Sea Line)

CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

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As part of its growth and development, CMA CGM Holland is looking for a Customer Service Officer to join its Export team in the Short Sea Line (SSL) department. 

ABOUT THE ROLE
The Customer Service Officer Export is responsible for shipment handling, pro-active customer service and exception handling. They are responsible for maintain a solid workflow determined by customer service processes of SSL and work in close co-operation and collaboration with local and other offices. They ensure that the agreed company policies are followed and adopt needed procedures to make sure that handling of daily tasks is in line with agreed targets to secure reliable service and satisfaction of customers and internal stakeholders.

The key responsibilities of the Customer Service Officer Export are divided as such :

• Monitor bookings and amend them whenever required/requested. Keeping all relevant internal- and external parties informed. Keep customers well informed of all issues with bookings
• Handling Customer communication & exception management and supporting other offices with their queries
• Acting as main point of contact towards customers with their shipments 
• Ensuring timely order intake, validating the data and inserting to system 
• Properly monitor all additional costs against individual bookings and make sure they are charged on to customers / internal cost centers including monitoring non freighted bookings / freighting workflow
• Assist the shared service centers for any queries and questions raised during the booking process (RFIs).
• Identify improvements and provide feedback on day-to-day business
• Full compliance with the Customer Care Charter
• Communicates any changes and roadmap to the Power User network. 
• Keep customers well informed of any issues with booking relating to schedule amendments, equipment issues, customs documentation, pre-carriage problems, any other issues
• Upgrade and improve customer satisfaction experience

SKILLS AND COMPETENCIES

• Ability to handle a proper administration (shipment files as well as email files)
• Highly organized and self-motivated with ability to plan and coordinate workflows
• Fluency in Dutch and English, French is a preference.
• Ability to work in a stressful environment
• Ability to identify priorities
• Proper knowledge of Microsoft Office (latest version)
• Analytical mindset and accuracy driven
• Customer focused and pro-active

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

• Solid pension with contributions fully covered by CMA CGM
• Annual performance bonus subject to personal and company performance
• Collective health insurance with discount on  additional packages
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Birthday bonus

Come and find your better way with us!

:: Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’ ::

:: Acquisition in response to the vacancy is not deemed desirable ::