Customer Service Executive | Beverley SA

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

The Customer Service Executive in our Air & Ocean division at our Beverley, South Australia offices will oversee customer service operations to ensure our clients receive excellent service across all interactions. This role is essential in maintaining smooth departmental functions, managing client relationships, and ensuring all service tasks are completed to the highest standards.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Ensure customers' details are kept up to date at all times. This includes maintaining all client rates (origin/freight/destination), contact details (e.g., delivery address, billing address, and point of contact), reporting requirements, and monitoring the financial status of accounts against their approved credit status/limits
• Liaise with and report to management and/or sales (as directed by management) on accounts that are approaching or exceeding their agreed terms
• Liaise with management daily on related matters as outlined
• Keep customers informed on all matters – pre-alerts, arrival dates, offloads, and delivery schedules throughout the international supply chain process
• Conduct order follow-up and maintain order reports for customers
• Implement and maintain client SOPs as directed by management
• Provide quotes to customers and overseas offices at profitable levels
• Handle customer rate queries and shipment queries
• Develop new business from existing clients at profitable levels
• Liaise with overseas offices to obtain the best possible rates and services
• Ensure all overseas faxes, emails, and letters concerning the Customer Service department are answered daily
• Service and develop existing accounts as allocated by management
• Promote and develop all facets of CEVA's services – import, export, and added-value services
• Ensure CEVA’s interests are always protected and presented professionally, in line with company policies
• Liaise with operational and warehouse staff to ensure client requirements are met
• Maintain and update client profiles as required
• Report any complaints or problems raised by customers, overseas offices, or agents to the branch manager.

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has experience in freight forwarding, as well as:

• Experience in managing freight forwarding customers and engaging with related external or third parties
• Demonstrated ability to engage effectively with a wide range of stakeholders and internal business partners
• Strong interpersonal and communication skills
• Ability to achieve objectives and meet deadlines
• Capability to competently step into various roles as required
• Ability to prioritise and multi-task
• Proficient computer skills
• Preferred: post-secondary qualification in logistics, supply chain management, business administration, or another relevant field.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to complete a national police check.

WHAT DO WE HAVE TO OFFER? 

In addition to a challenging and rewarding work environment and competitive compensation of $90,000-$95,000 base salary, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
 

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic. #LI-DNI

Applications Close:    15 December 2024