Head of Operational Key Account Managers (OKAM)

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

$126,786 - $181,144

YOUR ROLE

With the team of OKAMs (Operational Key Account Managers), the head of OKAM Nortam is accountable for the retention of business and growth of net revenue with existing accounts and the management and coordination of all customer service efforts initiated by one or more station departments to ensure consistent and high-level service quality and customer satisfaction.

 Enhances the performance of OKAMs responsible for Century accounts in Nortam to ensure that we provide an elevated and exceptional customer experience.

 Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

- Oversee and manage the professional development and productivity of the OKAMs to ensure goals, training, and project requirements are met.

- Ensure the OKAM team is the central point of communication for local & Global accounts.

- Ensure coordination between the Business development team and the Operational teams to better serve the customer.

- Define KPIs and measure the operational performance and the customer service

- Ensure that new integrations are implemented in a timely manner and with the accurate documentation in place.

- Foster a work environment where initiatives are promoted and rewarded in the goal of reducing cost and improving customer experience (continuous improvement)

- Ensure proper reparation of QBRs and regional business reviews.

- Ensure standardization of best practices and processes

To be completed with Marc’s input

- Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.

- Conduct annual performance reviews for department staff.

- Address all performance problems promptly and directly in accordance with company policies.

- Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.

WHAT ARE WE LOOKING FOR?

- Bachelor's Degree in Marketing, Transportation, Logistics or Supply Chain Management preferred; or an equivalent combination of work experience

- Minimum 10 years related to management in International Freight Forwarding environment, of direct and indirect reports of a team of 10+ people

- Minimum 5 years related to Account Management

- Solutions, Analytical and Critical Thinking skills

- Self-motivated and ability to work autonomously.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career. 

#LI-AP1

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.