Customer Service Supervisor - Venray

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

WHAT WILL BE YOUR ROLE?

As a Customer Service Supervisor, no day is the same! Customer relationships and coaching your team are the central focus points. For example, you are responsible for monitoring productivity and team performance, you maintain contact with various customers (internal and external) and you stimulate the personal development of your employees. In this dynamic position you and your team are the point of contact for our customers. You stimulate your team in a positive way and thus contribute to a pleasant working atmosphere.

• Maintain customer relationships, where you monitor progress, maintain an overview and communicate this with the customer;
• Organize, coach and guide your self-managing team, so that the set quality and productivity are achieved;
• Identify deviations with regard to the productivity or quality level;
• Continuously improve your team/department. You also participate in projects aimed at improving the organization and our processes;
• Prepare various reports, including business reviews.
• Ensure perfect cooperation between the various departments (Warehouse, Stock Management, Customs and Customer Service).

WHY IS THIS ROLE SOMETHING FOR YOU?

You are manager who is accessible to the team, seeks cooperation with other departments and dares to make decisions. You are energetic and know how to involve your team in the objectives in a positive way. You can assess situations well and know how to adapt your leadership style accordingly. In this way, you are part of the team, but you also know when to take the lead. When things are busy, you can switch well and you know how to set priorities. Furthermore, you recognize yourself in the following characteristics:

• HBO work and thinking level;
• Several years of experience in logistics or supply chain;
• Several years of experience in customer contact (B2B environment);
• Leadership skills;
• Excellent command of the English language, spoken and written;
• Excellent basic command of Excel;

WHER ARE YOU GOING TO WORK?

Your workplace is at one of our locations in Venray, where we have a campus of four warehouses! There you will be part of the Operations Support Team (Customer Service, Planning and Administration), consisting of 10 colleagues. Together you ensure that our logistics operation is supported in, among other things, relationship management with the customer, planning between warehouse and transporters and the administration behind order processing. You will do this in a driven and professional atmosphere, where there is plenty of room for fun and connection! You report to Operations Support Manager and your working hours vary between 08:00 AM and 06:00 PM.

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career. In addition to a dynamic environment in which we achieve our goals together at a high pace and in a results-oriented manner, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organization. The possibilities to follow your own path are endless!

In addition, we offer you the following:

• A gross monthly salary between € 2.994 and € 4.145 plus 8% holiday pay (classification depending on, among other things, your work experience and level of education);
• A one-year contract with the prospect of permanent employment;
• Participation in our own CEVA collective labor agreement (can be found via this link);
• 25 vacation days, 5 ADV days and the possibility to (sell) buy extra leave;
• Profit sharing of max. 3% for positive company results;
• Travel allowance from 10.0 km home-work distance;
• Laptop and telephone from employer;

HOW DO YOU BECOME OUR COLLEAGUE?

Simple! Send your application with resume (letter is optional) to Remco Hendrikx, Corporate Recruiter, by e-mail to remco.hendrikx@cevalogistics.com, also reachable by phone on +31 (0)6 83 22 25 39 (also reachable via WhatsApp).

Within CEVA we have a driven and enthusiastic recruitment team. If you know someone who would like to be considered, please let us know!

Acquisition via third parties is not appreciated.

We would like to welcome you to CEVA Logistics for a challenging career! #LI-RH1

As a global organization, and partof the CMA CGM group,  diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.