Billing & Rating Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Rating and Billing Supervisor Job Responsibilities and Duties

1. Reconciles billings with the accounts received ledger
2. Monitors the billing metrics database
3. Develop Monthly documentation/training materials and facilitate training on new system functionality and enhancements for billing, data management, and customer care end users
4. Manages and ensures compliance with control objectives
5. Develops and prepares reports and metrics. Utilizes metrics to improve performance
6. Leads a team of 7-10 staff, train and provide development opportunities.
7. Supports internal and external auditors
8. Updates billing policies, procedures, methods, and guidelines
9. Communicates with management on day-to-day issues
10. Leads team to improve office collections, communicate issues, and implement ideas.
11. Respond to escalated Fee Billing operational inquiries from Collections and Stations within established SLAs (service level agreements.)
12. Performs daily activities of billing and auditing of assigned claims
13. Ensure compliance with company policies, and state and federal regulatory bodies

Qualifications and Skills

1. Advanced Business English level, verbal and written
2. Bachelor’s degree in accounting, finance, or a related field
3. Strong organizational and project management skills
4. 2+ years of supervisory experience in a similar role
5. Ability to prioritize and manage time appropriately
6. Experience with a large customer base and high transaction volume
7. Ability to translate and analyze data into reports
8. Proficiency with Microsoft Office Suite 

Interpersonal Communication Skills

1. Problem solving and decision making: One of the best ways to maintain professional relationships is through effective problem solving and decision making. Both of these skills align team members toward a common goal. If leaders are unable to take the steps necessary to solve problems and make the right decision for the team, a business can’t function successfully.
2. Listening: Strong listening skills are invaluable for business professionals. They help individuals understand sent messages and act accordingly. If a manager provides instructions but team members are unable to listen and synthesize the information, roadblocks will arise that can derail projects and cause negative consequences.
3. Assertiveness: A commonly undervalued element of interpersonal communication is assertiveness. The ability to influence others helps leaders drive the team toward a common goal. Being willing to take charge and effect change is one of the hallmarks of a business leader.
4. Negotiation: This skill is a key element in conflict resolution. Finding common ground and identifying shared goals can help business professionals work effectively with others. 

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.