Assistant Service Delivery Manager | Rosedale AKL

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

The Assistant Service Delivery Manager ensures the efficient and effective delivery of services to CEVA’s key telecommunications customer, their customers, and other CEVA customers. This role is essential for maintaining high levels of customer satisfaction through overseeing service delivery processes, managing client relationships, and coordinating with cross-functional teams to meet service level agreements (SLAs).

WHAT ARE YOU GOING TO DO?

Specifically, you will be responsible for:

• Service Quality Management: Monitor performance metrics and implement improvement initiatives to ensure high-quality service delivery
• Client Relationship Management: Build and maintain strong relationships with relevant customer teams, acting as the primary point of contact for service-related issues and ensuring customer satisfaction within your allocated portfolio
• Team Coordination: Lead and coordinate cross-functional teams to resolve issues promptly and achieve SLAs
• Pricing and Reporting: Handle accurate price list creation, updates, and distribution to our customers customers. Manage customer price protection, scan-back reconciliation, and monthly reporting for service billing
• Collaboration and Training: Provide cross-training to cover other team members as needed and support additional duties assigned.

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has experience in roles focused on service delivery, customer support, or account management, ideally in the telecommunications sector. You should also have:

• Knowledge of process improvement techniques, intermediate proficiency in Excel, and solid experience with the Microsoft Office Suite
• Strong team player with excellent interpersonal skills, analytical abilities, and an inquisitive mindset focused on process improvement and problem-solving
• Demonstrated experience working collaboratively with both internal and external customers, with a commitment to seeing tasks through from start to finish.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER? 

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic. #LI-DNI