Ocean Customers Service Officer

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Your responsibilities will include handling shipment bookings, preparing documentation, coordinating with carriers and suppliers, and providing exceptional customer support throughout the export process. You will also monitor shipment progress, resolve any operational issues, and maintain clear and timely communication with all stakeholders.

WHAT ARE YOU GOING TO DO?

• Coordinate with customer, overseas offices and suppliers to manage sea export bookings as per company working instructions and guideline in timely manner.
• Response to customer’s enquiry and problem solving. 
• Ensure services provided as per customer’s KPI and company guideline.
• Maintains relationships with company's network (Operations and Customer Services) and customers to assure compliance with expectations and established procedures.
• Responsible for the preparation, delivery and confirmation of all assigned reports

WHAT ARE WE LOOKING FOR?

• Bachelor’s Degree in any related fields or
• At least 2-year experience in freight forwarding business or shipping line.
• Good command of English
• Knowledge of computer PC and Microsoft Office
• Positive attitude and willing to work hard
• Service-mind, good interpersonal and communication skills
• Willingness to learn new things
• Honest, hardworking, able to work under pressure and tight deadlines

Self-motivation and teamwork

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard wok and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.