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ID:  551251
Location: 

NL

Customer Service Representative

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?
 

HOW DO YOU ENSURE AN EFFICIENT LOGISTICS SERVICE?

By maintaining the relationship with the customer and administratively supporting the warehouse operation in order processing! You like to be in contact with the customer and your attitude is focused on service. Through your efforts, the orders are provided with the correct documents and the reports are in order.

 

WHAT YOU DO AS CUSTOMER SERVICE REPRESENTATIVE

In this role, you will inform the customer about the status of the flow of goods and the administrative processing thereof. You will maintain customer contact by providing the correct information about the order processing to the customer and ensuring that the customers are satisfied with the way in which you maintain contact with them! You do this by telephone and e-mail. You are also alert in the processing of orders and ensure that they are registered correctly and on time. You proactively handle orders that are special or disrupted with the warehouse team! In addition, you manage the administration, whereby you guarantee the completeness of files and the order registrations are correct. Thanks to you, the associated documents are correct and the invoices are prepared correctly and on time.

 

WHY IS THIS ROLE SOMETHING FOR YOU?

Do you recognize yourself in the following?

  • Mbo 4, possibly supplemented with a logistics education;
  • Possibly you have several years of work experience in Customer Service (in logistics);
  • Proactive and motivated attitude;
  • Administrative skills;
  • Social and communication skills;
  • Good command of the English language in speech and writing;
  • Basic knowledge of Microsoft Excel, such as pivot tables;

 

YOU WILL WORK HERE

Your workplace is at one of our locations in Venray, where we have a campus of no less than four warehouses! There you will become part of the Customer Service Team, consisting of 5-10 colleagues. Together you ensure that the relationship with the customer is good. You do this within a driven and professional atmosphere, where there is plenty of room for fun and connection! You report to Office Supervisor and your working hours vary between 08:00 AM and 18:00 PM.

 

WHAT DO YOU RECEIVE MORE FROM CEVA LOGISTICS?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career! It is a dynamic environment with great challenges, so no day is the same. Our goal is to offer the best logistics service to our customers, with a focus on achieving our goals and efficiency! This position offers room for growth, fun and connection. Perhaps this is your first step on a great career path within CEVA Logistics. The possibilities are endless!

 

In addition, we offer you the following:

  • A gross monthly salary between € 2.593 and € 3.547 plus 8% holiday pay (classification depending on, among other things, your work experience and education level);
  • A one-year contract with the prospect of permanent employment;
  • Participation in our own CEVA collective labor agreement (can be found via this link);
  • 25 vacation days, 5 ADV days and the possibility to (sell) buy extra leave;
  • Profit sharing of max. 3% for positive company results;
  • Travel allowance from 10.0 km home-work distance;
  • Access to all kinds of teaching materials in our own CEVAcademy to develop your skills and knowledge;

 

APPLICATION PROCEDURE

Would you like to be considered for this role? Then send your application with resume (letter is optional) to Remco Hendrikx, Corporate Recruiter, via e-mail to remco.hendrikx@cevalogistics.com , also reachable by phone at +31 (0)6 83 22 25 39.

 

After receiving your application, we will review it. We will let you know soon whether you can come for an interview and I will use our contact to get to know each other better! #LI-RH1

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

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