Operations Manager - Harrisburg, PA

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

OPERATIONS MANAGER

YOUR ROLE

Accountable for leading, directing and managing inbound and/or outbound site operations to ensure consistent high level service quality and customer satisfaction, profitable, cost-efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.
Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives. 
Manage revenue and expenses to budget constraints.
Ensure directives, rules and procedures are communicated to all operations' staff.
Ensure safety methods, practices and programs are implemented and maintained.
Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools. 
Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
Train and certify new employees on all performance standards.
Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities. 
Conduct annual performance reviews for all staff within the department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.
Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.

WHAT ARE WE LOOKING FOR?

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and customers.
PC Literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Preferred Intermediate Excel.
Experience in managing the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses.)
Leadership skills in influencing departments and implementing and managing change.
Ability to plan, organize and manage multiple projects and set priorities.
Understanding of project management methodologies and management of multiple projects.
Change management principles and application, problem analysis and definition, risk alternative evaluation and problem resolution methods required. Collaborative decision-making skills.
Identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
Explore alternatives and positions to reach outcomes that gain support and acceptance from all stakeholders.
Maintain stable performance under pressure or opposition; handling stress in a manner acceptable to others and the organization.
Uses appropriate methods and flexible interpersonal style to help build cohesive team to facilitate the completion of team goals. Skilled in delegation of authority to effectively meet organizational and strategic goals
Leads by example, putting customers first. Develops and sustains positive business relationships.
Must be able to read, write, and communicate fluently in English.

High School Diploma or GED.

Minimum 5 years related operational leadership experience.

Minimum 5 years supervisory or managerial experience.

In-depth knowledge of all products, services and operations.

Valid state issued Driver's License.

Forklift Driver Certification.

Other professional certifications may be required.

Preferred:

Bachelor's Degree in Transportation, Logistics, Supply Chain Management preferred or an equivalent combination of education and work experience.

5 years of industry experience.

Bilingual or Multilingual

Six Sigma, LEAN, Kaizen, 5S experience.

Travel: Travel is required at least 10% of the time and is approximately 100% within the U.S.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

WHAT DO WE OFFER?

Medical, Dental, Vision Available Upon Start Date
Employer Matched 401(k)
Paid Time Off (PTO)
Tuition Reimbursement & Career Development
A Company Culture Rich in our Vision and Values with an Open-Door Policy

Company Observed Holidays
Discount Programs that include Wellness, Technology, Retail, and more!

ABOUT TOMORROW 

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. 

Terrance

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.