Risk / Claims Manager NORTAM

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

The Liability Claim Manager is responsible for the oversight and positive performance of the company’s Third Party Administrator (TPA) and external counsel as they adjust, manage and administer our liability claims portfolio to include Auto Liability (and related auto exposures), and General Liability claims presented against the company. 

WHAT ARE YOU GOING TO DO?

• Ensure compliance with service instructions
• Regular data gathering and intelligence reporting on relevant claims KPI’s including, but not limited to, financials and claims metrics
• Review claim reserves to ensure accuracy
• Direction of TPA adjustment process through litigation and settlement as necessary
• Finance
• Communicate all loss reserves to Finance team to ensure adequate accruals are recorded.
• Obtain internal settlement approvals as required before offers are made to claimants.
• Appointment and management of external counsel as required to represent the company
• Review of actuarial data for forecasting and budgetary needs and monitoring for trends and changes
• Creation of improved workflows and processes to enable Risk Management and field representatives to effectively report incidents and ensure delivery to the TPA
• Analysis of monthly and quarterly reporting derived from Captive and RRG activities
• Conduct and as needed, create cost reduction/mitigation initiatives that are quantifiable and measurable
• Prepare and present reports for Executive Management
• Utilize and/or establish metrics, analytics and benchmarking through multiple sources to establish loss trends and claim costs that prioritize resources and steps needed to improve the claim experience
• Prepare and direct claim file reviews and claim file audits. 

WHAT ARE WE LOOKING FOR?

Knowledge, Experience & Skills:

• High School Diploma or GED
• 4 year degree required
• All Lines adjuster license
• Minimum 5 years experience in claims handling, principally in liability lines of business.
• Extensive experience in managing a TPA, or career experience as a senior-level adjuster within a TPA.
• High level of proficiency in Microsoft Office Products
• Demonstrated success in managing litigation and claims negotiation in both property damage and bodily injury claims
• Capability to effect change in processes and workflows with successful documentation of procedures to streamline the claims handling process.
• Strong understanding of actuarial activities that drive forecasting and budgeting in a collaborative way with finance department stakeholders
• Proficient in data gathering, analytics, measurement and reporting and using the data and metrics to drive improvement
• Ability to work cross-functionally and establish credibility to successfully execute program requirements
• Used to collaborating with senior executives
• Concise, precise, clear and professional communication skills (both oral and written)
• Able to foster strategic partnerships with internal stakeholders, brokers, TPA and external counsel.
• Strong interpersonal and time management skills
• Autonomous, attention to details, and team player
• Fluent in English

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rew

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.