IT Field Support Specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our local IT infrastructure team based in Ashby de la Zouch have an exciting opportunity for a meticulous and dynamic IT Field Support Specialist where you will provide a “world class” service to our UKI functions and operations, where you will provide technical expertise on various application, software and hardware issue.

This pivotal role will see you supporting our UKI functions and operations, therefore you will be required to travel occasionally across the United Kingdom and Ireland working from various sites.

WHAT ARE YOU GOING TO DO?

Reporting into the IT Field Support Manager, you will be responsible for:

• Provide 3rd line technical support resolving complex application, software and hardware issues and reducing reoccurring incidents.
• Provide technical assistance for internal projects and new business implementations.
• Create and maintain accurate process documentation for technical procedures, configurations and solutions.
• Provide a consistent and reliable service, defining service levels, planning delivery schedules and requirements.
• Maintain and improve existing systems, applications and hardware, while ensuring a proactive approach to system optimisation and security.
• Assist in ad-hoc projects as and when required.

WHAT ARE WE LOOKING FOR?

To be successful in your application you will have proven 3rd line support or infrastructure experience ideally within a logistics and supply chain environment. You will be skilled in troubleshooting with excellent analytical skills, able to manage multiple priorities, mitigating risks, maintaining quality, and embedding solutions.  

It goes without saying that you will be an excellent communicator, natural problem solver and logical thinker, able to build excellent relationships with a wide range of internal stakeholders.

It would be desirable, however not essential if you have experience in systems development life cycles or technology domain driven.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2