Operations Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our growing Lead Logistics team based in in Ashby de la Zouch has an exciting opportunity for a customer focused and accurate Operations Coordinator where you will oversee daily operations via air, ocean, and ground transportation and manage all communications with customers, global suppliers and 3PL providers via telephone and email.

This is a Monday to Friday role, rotating shift, where you will work 08:00-16:30/09:00-17:30 and 12:00-20:00 once every 6 weeks.

WHAT ARE YOU GOING TO DO?

Reporting into the Operations Supervisor you will:

• Receive bookings from client and organise transport requests.
• Input data into the system to support customer for Manual Shipment requests/out of scope.
• Liaise with 3PL Carriers to secure appropriate transport.
• Liaise with CEVA 3PL FM stations (local) for booking transport/shipment monitoring.
• Ensure all 3PL’s adhere to CEVA’s collection and delivery process and update relevant milestones within agreed timeframes.
• Tender shipments to other 3PLs (not CEVA) in line with Business Rules – Competitive Tendering via Freightender.
• Follow up any enquiries or issues raised and ensure milestones are populated for shipments booked.
• Monitor and update milestones via various systems.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have experience in the transport and logistics industry, with a focus on customer service.You will be a self-motivated and well-organized individual who feels comfortable to be a part of a team. Proficiency in using MS Office programs is essential for effective communication and data management.

You will be heavily involved in customer contact; therefore, you will need to be able to communicate effectively via phone and email and be comfortable delivering information relating to any delays in deliveries able to think on your feet in challenging and time critical situations and effectively find solutions to issues in a timely manner.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2