Customer Care Professional | Truganina VIC

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

We are seeking an experienced Customer Care Professional to join the team at our 3PL warehouse (retail customer) in Truganina, VIC. You will provide excellent customer service and promote a customer-centric philosophy throughout the team.

You will act as the conduit to the customer, providing valuable insights and feedback to the operations team, and pursuing continuous improvement to meet customer expectations. Your efforts will focus on increasing customer satisfaction, loyalty, and retention while meeting internal and external requirements.

WHAT ARE YOU GOING TO DO?

Specifically, you will:
 

• Develop sound working relationships with customer and operational representatives, exemplifying a culture of timely and efficient customer service
• Implement practical solutions for exceptions to acceptable service standards and ensure long-term behavioral standards are maintained
• Maintain required levels of safety, quality, and operations to meet contractual scope of services
• Deliver on customer-driven projects and internal Kaizen targets
• Support activities for financial reconciliation and accounts, ensuring accurate billing and revenue leakage avoidance
• Prepare and present customer and quality-related KPI data during business reviews.

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has proven experience in a customer-service or related role within logistics / supply chain (preferably third-party warehousing) together with:

You should also have:

• Good judgment and decision-making within appropriate timeframes
• Effective time management skills to deliver on customer-driven projects and internal Kaizen targets
• Proficiency in Excel for data manipulation to prepare and present customer and quality-related KPI data
• Strong continuous improvement mindset
• Ability to influence change at a management level (desirable)
• Preferred knowledge of JDE, Concur, and MYOSH (desirable).

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:  

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic. #LI-DNI