Ocean Rating Billing Manager

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Lead North America’s rating and billing activities and initiate actions to improve timeliness and accuracy with an ultimate goal of maximizing profitability, minimizing expense, and reduction of losses. Work involves identifying, developing, and administering new auditing systems and establishing measurement standards for performance. Models and acts in accordance with our guiding principles and core value

WHAT ARE YOU GOING TO DO?

• Provide leadership and direction to the rating and billing staff and, in collaboration with colleagues and staff manage strategy and process enhancement.
• Identify and develop measurement standards for the improvement of performance and operational effectiveness. Identify and respond to station billing and rating needs in order to increase customer satisfaction and ensure effective work processes.
• Manage corporate and field rating and billing process to ensure uniformity and measurable results.
• Develop training and ensure staff is adequately trained for excellent customer service to both inside and outside customers and identify any other training needs such as systems training, time management training, invoice processing and procedure training. Monitor training activities in order to produce measurable results.
• Conduct regular meetings with staff to assess overall status, ideas for improvement and to inform staff of new developments.
• Metrics on specific documentation not available (by branch) on Doc Vision must be escalated to senior mgmt.
• Monitor posting status reports, unbilled reports to drive invoice posting throughout the month to ensure timely processing according to company invoicing guideline and reduce OR.
• Monitor invoice corrections report – perform root cause analysis to permanently resolve issue. Provide communications regarding analysis to staff to ensure fixes to processes are followed
• Support, promote, and motivate employee performance by providing proactive attention to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Conduct annual performance reviews for direct reports. Address all performance issues promptly and directly in accordance with personnel policies. Manage employee expectations and set goals for performance improvement.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

Education & Experience

• Bachelor’s Degree in Accounting, Logistics, Finance, or Business Administration preferred
• Minimum five years supervisory or managerial experience
• Minimum ten years industry experience preferred. 
• Knowledgeable to U.S. GAAP principles, Sarbanes Oxley and other regulatory reporting requirements
• Basic understanding of financial management (P&L, balance sheet, forecasting, and budgets) functions.
• Must be able to read, write, and speak English fluently

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.