Customer Service Rep III

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

Oversee all aspects of high volume accounts relating to the transportation of goods and the maintenance of the client’s needs.  Work with clients to establish detailed profiles and procedures that properly represent their export process. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Trace and track customer's freight.
• Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems. 
• Provide proof of delivery.
• Responsible for processing pick-up requests and entering data in the system.
• Respond to and handle all daily customer service requests.
• Notify customers of any delays in shipping and dispatching points.
• Enter shipment data in system.
• Prepare rates and invoices House Air Way Bills.
• Prepare and assist with quotes for customers.
• Run sales reports, maintain and file reports.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Read and interpret documents and write routine correspondence.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• PC literate. Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to speak effectively before groups of customers or employees.
• Responds promptly and professionally to customer needs.
• Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
• Gathers and analyzes information skillfully.
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views.
• Consistently at work and on time. Must be able to read, write and speak English fluently.

Minimum:

• High School Diploma or GED.
• Three to five years related experience.

Preferred:

• Three to four years industry experience.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

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At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.