Logistics Customer Service Representative II

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Requisitos
• Lic. Comercio Internacional / Ingeniería
Industrial o afín.
• Ingles (Intermedio - Avanzado).
• Conocimiento logística.
• Excel intermedio avanzado
• Experiencia de 2 años mínimo en servicio al
cliente.
Funciones del Rol
• Asistencia técnica de nivel avanzado y la
asistencia técnica relacionada con las
operaciones, logísticas y de inventario tales
como cotizaciones, facturación y costos,
seguimiento, preguntas de servicio y
asistencia relacionada al cliente.
• Revisar, completar y procesar análisis de
inverario, coordinación de tiempos extra y
operaciones extraordinarias y bases de
datos sobre pedidos, envíos, solicitudes,
transportistas, proveedores y detalles
relacionados.
• Proporcionar asistencia para la
investigación de problemas relacionados
con discrepancias, operaciones virtuales y
desarrollar recomendaciones para resolver
problemas relacionados con el
cumplimiento, la planificación, el calendario,
el estado y la confirmación.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.