Senior Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our large ecommerce multi-user operation based in Daventry, Northamptonshire have a rare opportunity for a dedicated, dynamic and people focused Senior Operations Manager.

This Monday to Friday role, will see you working a 40-hour week, within a 3PL and returns facility leading a diverse team of warehousing professionals across nine customer contracts, where you will implement a culture of high performance, employee engagement, and continuous improvement.

WHAT ARE YOU GOING TO DO?

Reporting into the Site General Manager, you will lead a team of two Operations Managers and up to 250 indirect reports across a multi-shift operation, plus agency colleagues increasing to 400 indirect reports during peak periods, therefore you must be comfortable working within a high volume and change environment. You will take full responsibility for developing the team, ensuring colleagues are engaged, motivated, and fully trained to meet operational targets and demand. You will work with your management team to embed training and succession plans and ensure absence, sickness and holiday cover is managed efficiently so not to affect operational SLA or KPI activities.

You will manage day-to-day operational performance, health and safety, quality and service delivery targets ensuring all are achieved in line with customer requirements, reporting on successes, and investigating and embedded remedial actions where required. You will contribute to financial and operational targets, collaborating with the customer services department ensuring client requests and requirements are met and exceeded.

This role requires you to have strong leadership and stakeholder management skills where you will regularly attend customer and client meetings reporting on operational activities, addressing concerns, and implementing corrective solutions. You will also take an active approach to site-based projects with a view to improving and implementing operational efficiencies and effectiveness whilst driving best practice approaches.

WHAT ARE WE LOOKING FOR?

To be successful in your application you will be a strong operations manager, experienced in leading and developing a team of managers within a large multi-user operation or ecommerce environment. You will possess excellent leadership skills, with demonstrable experience of driving innovation, change, and continuous improvement initiatives. With a strong customer focus you will be capable of building credible internal and external relationships, confident in challenging the status quo and skilled at managing complex matters, practiced at implementing corrective actions.  

It goes without saying that you will be a natural communicator and presenter confident in showcasing operational successes and change initiatives to both internal and external stakeholder groups. This role requires an individual who is resilient with natural problem solving, decision making and influencing skills.

Desirable skills and certifications: (not essential)

• Six Sigma Certified
• Project Management
• 3PL Experience
• Budget or P&L Management

We are looking for an individual who can take a flexible approach to working location, while your main site will be in Daventry, Northamptonshire, there may be occasions where you will be required to travel to our Manchester operation, therefore a full clean UK driving license will be required.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2