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ID:  515395

Plainfield. In Airtech, US

Customer Service Professional US Central

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?



Accountable for the retention of business and growth of net revenue with existing accounts and the management and coordination of all customer service efforts initiated by one or more station departments to ensure consistent and high-level service quality and customer satisfaction. Models and acts in accordance with our guiding principles and core values.


· Coordinate and provide direction for customer service efforts from all station departments involved with the assigned account(s) working with the managers and supervisors to ensure a consistent and high level of customer service is maintained.

· Create, implement, and maintain standard operating procedures for each client.

· Serve as the primary contact for all communications with the assigned account(s).

· Prepare management reports that track adherence to standard operating procedures and review results with clients on a regular basis.

· Develop and maintain functional knowledge of the products, services and operations offered and actively participate in product training sessions.

· Interact regularly with local management and develop close and cooperative working relationships with operational staff to ensure the customer's needs are met.

· Oversee and manage the professional development and productivity of staff members to ensure goals, training, and project requirements are met.

· Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients.

· Conduct annual performance reviews for department staff.

· Address all performance problems promptly and directly in accordance with company policies.

· Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.

· Perform other duties as assigned.


Education and Experience:

· High School Diploma or GED

· Minimum five years related experience.

· Minimum three years supervisory or management experience.


· Bachelor’s Degree in international Trade, Logistics or Commerce. Business, Marketing, or a related field of study preferred or an equivalent combination of work experience and education

· Minimum four years industry experience.

· Multilingual a plus – specifically English


· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

· Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees, and customers.

· Intermediate proficiency in Microsoft Office, internet, web based specific software applications

· In depth knowledge of company’s products and services.


· Capable of exploring alternatives and positions to reach outcomes that gain all parties' support and acceptance.

· Ability to analyze complex problems and develop alternative solutions.

· Demonstrated leadership skills in influencing departments and implementing and managing change.

· Ability to plan, organize and manage multiple projects and set priorities.

· Basic understanding and experience in project management methodologies.


CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.

Nearest Major Market: Indianapolis

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