Ground Station Manager

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Summary:  Accountable for leading, directing and managing inbound and/or outbound site operations to ensure consistent high level service quality and customer satisfaction, profitable, cost-efficient operations, and compliance with company policies and procedures, ISO standards, and other regulatory guidelines.  Models and acts in accordance with our guiding principles and core values.

Typical Responsibilities:

• Lead, direct and manage Ground Warehouse, inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
• Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.
• Plan and monitor daily staffing schedules, and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives. 
• Manage revenue and expenses to budget constraints.
• Ensure directives, rules and procedures are communicated to all operations' staff.
• Ensure safety methods, practices and programs are implemented and maintained.
• Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools. 
• Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Train and certify new employees on all performance standards.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities. 
• Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.

• Responsible for all facets of the facility operations, to ensure that all corporate processes and procedures are implemented and consistently followed in the running of the operation.
• Responsible for developing and suggesting new operational processes that will improve efficiency and service.
• Responsible for ensuring all mandated training is completed by all personnel in the facility.
• Responsible for ensuring all customers receive error free, on-time service in every area that involves the facility.
• Responsible for ensuring all freight moves through the hubs intact and damage free.
• Responsible for helping customers facing employees develop and maintain new business and customer relationships.
• Responsible for training, developing and motivating employees to peak performance and growth in their knowledge and responsibilities.
• Responsible for consulting with and advising the HUB manager in areas regarding operational strategic, long term plans.
• Responsible for monitoring and controlling aspects for the HUB P&L directly tied to operations.
• Responsible for maintaining the physical facility at a world-class level of appearance and functionality.
• Performs other duties as assigned.

Requirements:  

• • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
  • Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and customers.
• PC Literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Demonstrated experience in managing the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses.)
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Demonstrated ability to plan, organize and manage multiple projects and set priorities.
• Demonstrated understanding of project management methodologies and management of multiple projects.
• Change management principles and application, problem analysis and definition, risk alternative evaluation and problem resolution methods required. Collaborative decision-making skills.
• Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions. Ability to explore alternatives and positions to reach outcomes that gain support and acceptance from all stakeholders.
• Ability to implement operational changes to improve financial performance and operational efficiency.
• Ability to maintain stable performance under pressure or opposition; handling stress in a manner acceptable to others and the organization.
• Uses appropriate methods and flexible interpersonal style to help build cohesive team to facilitate the completion of team goals. Skilled in delegation of authority to effectively meet organizational and strategic goals
• Leads by example, putting customers first. Develops and sustains positive business relationships.
• Must be able to read, write, and communicate fluently in English.

Minimum:

• High School Diploma or GED.
• Minimum five years related operational leadership experience.
• Minimum three years supervisory or managerial experience.
• In depth knowledge of all products, services and operations.
• Valid state issued Driver's License.
• Forklift Driver Certification.
• Other professional certifications may be required.

Preferred:

• Bachelor's Degree in Transportation, Logistics, Supply Chain Management preferred or an equivalent combination of education and work experience.
• Three years of industry experience.

Travel: Travel is required at least 10% of the time and is approximately 100% within Canada

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.