IT Field Support Coordinator

DESCRIPTION

IT Field Support Coordinator responsible for end use support & Projects in CEVA branches and contracts with countrywide responsibility.

MAIN RESPONSIBILITIES

• Manage and maintain relationship with business by reinforcing IT process and participation in business opportunities;
• Execute, define or develop optimized support process and automation systems
• Maintain a global inventory of all network equipment and ensure that replacement plans for aging equipment are in place year after year
• Strong working relationship with global team to ensure compliance and standards.
• Document and diagram IT documentation, including SOP’s and / or network files;
• Ensure that all IT devices are under adequate annual maintenance and that SLAs are met by suppliers.

REQUIREMENTS

• University degree in IT or Business, or equivalent experience.
• Experience on end user support; Ticketing system with ServiceNow and / or any other tool following ITIL process.
• Ability to learn new technologies quickly, good time management skills, strong documentation skills.
• Knowledge of ITIL – IT Infrastructure Management. Best Practices;
• Conversational English;
• Exceptional communication skills. Ability to facilitate the flow of communication between team members.
• Positive approach to managing conflicts and challenges.
• Build strong, sustainable relationships with all levels of staff within a company.

WHAT DO WE OFFER?

With a solid culture of recognition and internal opportunities, we want our employees to grow, develop and be part of our journey. We offer an industry-competitive benefits package. Here we have a bold goal of internal professional growth, so if you want to work for one of the main logistics operators in the world, apply for our open positions.

TRIP TO CEVA

We value your professional and personal growth. That's why we share many opportunities to start your CEVA journey. Join us for a challenging career.