Customer Service Executive

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

1.  Key Accountabilities

      Ensure the order-to-cash cycle and develop the Supply Chain relationships with our clients in order to meet their expectations (service, deadlines, stock in trade, projects etc.) while contributing to the economic performance of the Business Units.

2.   Duties

• Daily processing of customer orders, understanding individual customer requirements and ensuring we deliver according to customer requirements.
• Order Management: Ensuring KPI of Service Level, OTIF (On time in Full) and OTFR (On time Fill Rate) are met.
• Ensuring dispute rate and rejections are less than 2%
• Market Return Process Improvement to ensure that we reduce market return and process within the turnaround time.
• Define policies and priorities in accordance with the Business Unit and the Customer Care Manager
• Implement the organisation, processes and resources needed for the Customer Care policy.
• Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (cut off, tariff, sales terms and conditions)
• Collaborate with Credit to ensure the execution of the credit policy
• Develop the collaboration with our internal stakeholders and clients (data exchanges, shared KPIs, flows optimization, cost follow-up, OSA, stock in trade, B to B portal etc.)
• Submission of E- Invoices in customer portal
• Ensure the sharing and reliability of information related to the clients within the organisation (Demand Planning, physical distribution, sales, controlling)
• For the "field" expert ("Local Business Owner"): Contribute to the improvement of the processes and information systems related to his/her activity and be the referent of his/her job in his/her country.
• Analyse & Lead process improvements project across the order to cash function.
• Proper documentation filling for Audit purposes. POD retrieval and scanning for L’Oreal when needed
• To manage issues such as Quality issues such as hard copy POD invoices printed out of alignment
• Work with transporter to ensure Accurate Actual Delivery Date are 100% updated before the month end close
• Processing Credit Notes and Debit Notes and working with 3PLs to ensure all credit and debit notes are processed accurately and on a timely manner.
• Other tasks to be assigned from time to time

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.