System Analyst and Support Executive

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
 

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
 

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

SYSTEM ANALYST AND SUPPORT EXECUTIVE - 2nd level

Job Description
✓ Responsible to resolve day to day issue with clear and accurate analysis.
✓ Provide guidance to non-technical and procedural question, with precise and clear explanation.
✓ Analyze reported problem in detail, validate by re-testing if necessary.
✓ Raise to higher level with clear description of problem area or recurring issue due to system bug
✓ Train user to analyses local problems with proper guidance.
✓ Contribute refresh training to end user.
✓ Perform on-going new improvement and system study and analysis when necessary.
✓ Working closely with internal stakeholder / business partners for any changes made in systems.
✓ Participate in UAT and functional testing for new version release.

Qualifications
✓ Degree graduates from IT / Computer Science / Management Information Systems
✓ At least 3-5 years’ experience in application system support for Cargowise
✓ Experience with SQL scripting is added advantage.
✓ Basic knowledge in XML messages
✓ Sound logical mind and strong analytical skills and problem-solving skills.
✓ Flexible to changes and has sense of urgency.
✓ Attention to details, efficient in follow-throughs.

Pre-requisite
Extensive hands-on experience in 2nd level support, end-user / remote DC working exposure with Networking, EDI, Web, XML, Java, SP/SQL skills. Years of working knowledge in ICT for forwarding / warehouse / logistics industry is an added advantage.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.