Customer Service Administrator | Pemulwuy NSW

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

Join our freight forwarding team in Pemulwuy as a Customer Service Administrator, where you will play a key role in supporting our customer (on their site) through various administrative tasks using CEVA and customer systems.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Coordinate tracking and tracing for all orders
• Act as the first point of contact for key stakeholders at the customer's site, fostering strong, effective relationships
• Review, complete, and process documents and databases related to orders, shipments, requests, requirements, and providers
• Assist with the development and maintenance of administrative processes and systems
• Support the team in resolving issues related to fulfilment, planning, timing, and status
• Ensure compliance with applicable laws, rules, and regulations.

WHAT ARE WE LOOKING FOR?

Our ideal candidate has customer service experience within the freight forwarding industry (ocean import operations a bonus), together with:

• Microsoft Excel skills to populate and manipulate data
• High-level interpersonal and communication skills
• Effective time management and planning skills
• Strong customer service and relationship management orientation.

WHAT DO WE HAVE TO OFFER? 
 

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
 

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:
 

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.

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