Customer Service Delivery Supervisor | Kemps Creek NSW

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

The Service Delivery Supervisor leads a highly capable team of Storepersons based at our Kemps Creek NSW site, whose purpose is to provide effective and efficient customer support services to one of CEVA’s customers in the telecommunications sector.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Coach, develop and support your team, and foster a culture of customer, service and operational excellence.
• Act as an escalation point for customer queries, orders / returns and corrective actions
• Accurately review and investigate items that are damaged, lost or missing through transaction of goods
• Support customer communication relations from initiation of damaged stock or the return process and complete the settlement of the order
• Manage the daily volume of all inbound and outbound orders to ensure they are completed within expected timeframes in a safe and secure manner.

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has direct or relatable experience supervising a customer service support team, in any industry (logistics and supply chain preferable).

You should also have:

• Excellent written and verbal communication, stakeholder management, customer service and influencing / negotiation skills
• Sound troubleshooting / problem solving capability, commercial acumen and capacity to extract insights from information / data
• Intermediate experience in MS Office applications, and capable of learning new systems and working with technologies generally.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER? 

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.

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