IFF Operator | Banksmeadow NSW

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

We are seeking an experienced IFF Operator to join our team at Banksmeadow NSW. The role is responsible for meeting operational KPIs, maintaining external and internal customer satisfaction, and ensuring compliance with QHSE and pharma-related requirements where applicable.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Solve all problems related to shipments
• Follow up inland activities and maintain timely updates of key shipment Event/Milestone status
• Liaise and negotiate with carriers (airlines, wholesalers, shipping lines, transport operations)
• Identify carriers and routes that meet client expectations and improve job profitability, working proactively with Front Office on sales strategy
• Ensure AOG shipments are prioritised and meet service obligations and criteria
• Keep the Operations Manager informed of any problems
• Provide operation-related customer service, including handling customer requests/bookings
• Respond to agent/customer queries promptly
• Register shipments in the Transport Management System
• Generate and issue appropriate shipment documents within the required timeframe
• Organise cargo pick-ups/drop-offs
• Transmit documents as necessary
• Liaise with overseas offices and assist with their queries
• Complete invoicing and file closures within the expected timeframe
• Approve overseas invoices and resolve unexpected charges
• Authorise invoices and credits from suppliers
• Process profit shares to overseas offices where required
• Assist in the training of new team members
• Coordinate LCL and FCL shipments and establish consolidations when feasible.

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has sound experience in freight forwarding, as well as:

• Sound knowledge of air and sea freight operations with at least 2 years’ domain experience
• Understanding of industry terminology, including Incoterms
• Excellent time management and organisational skills
• Proficiency in computer systems
• Strong interpersonal and communication skills
• Ability to work effectively as part of a team
• Relevant industry qualification (ideally at diploma level or above) or 3-years’ experience required

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to complete a national police check.

WHAT DO WE HAVE TO OFFER? 

In addition to a challenging and rewarding work environment and competitive compensation of $75,000-$80,000 base salary, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic. #LI-DNI

Applications Close:    02 January 2025 (close of business)