Operations Supervisor | Minto NSW

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

The Operations Supervisor our Finished Vehicle Logistics (FVL) facility in Minto plays a crucial role in supporting the Operations Manager with the efficient day-to-day operations and administration of the branch. This position ensures that the trucking fleet operates at maximum productivity to achieve established profit & loss and service KPI objectives. You’ll manage compliance with CEVA's contractual obligations, and ensure the accurate and timely use of systems for vehicle tracking. 

The Operations Supervisor is also responsible for driving risk management and quality standards, addressing transit damage claims, and fostering strong customer relationships to maintain service excellence and continuous improvement within the facility.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Assist with all operational and administrative activities within the branch to ensure compliance with CEVA’s contractual obligations and service standards. This involves managing processes, chairing toolbox meetings, addressing issues, and implementing procedures to enhance operational and customer KPIs
• Provide data to support the Operations Manager in performance reporting, focusing on actions to improve cost per vehicle, utilisation, and reducing empty runs
• Support, mentor, coach, and develop branch team members to maintain high levels of safety (OHS&E compliance), accuracy, productivity, and performance. Drive continuous improvement through the Performance Management Review Process
• Ensure the effective real-time use of systems (FACTS, C-PoD, VCMS) to monitor vehicle movements and provide visibility to customers
• Oversee the timely completion of transit damage claims and non-conformance reporting, driving improvements and addressing root causes
• Liaise directly with customers or through direct reports to ensure customer service expectations are met. Develop and implement liaison and feedback processes to maintain high customer satisfaction
• Drive risk management, quality, and site accreditation (SCA) activities to achieve legislative and CEVA standards, ensuring a safe and compliant operating environment.

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has experience to supervisory level gained in a transport operations and/or fleet management related role together with:

• Availability to take calls and visit site outside regular hours, including occasional weekends
• Experience managing transport providers/carriers and/or subcontractors
• Knowledge of state metropolitan, rural areas, and major road routes within the State
• Intermediate ability in MS Office (especially Excel)
• Understanding of Chain of Responsibility (CoR) legislation
• Sound communication, influencing, and stakeholder management skills.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER? 

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.

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