Service Delivery Coordinator | Kemps Creek NSW

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

The Service Delivery Coordinator ensures that all inbound, outbound, and inventory processes meet and exceed the agreed service levels for our customers. This role will act as the primary liaison between customers and internal warehouse operations, ensuring smooth communication and prompt action on all customer requirements. 

You will also be responsible for generating and maintaining daily and ad-hoc reports, processing work orders, and ensuring service level agreements (SLAs) are consistently met.

WHAT ARE YOU GOING TO DO?

Specifically, you will:
 

• Act as the main point of contact for customer enquiries, including inbound, outbound, inventory, product launches, and urgent requests
• Provide timely updates to customers regarding the status of their orders, deliveries, and any changes or issues
• Act as the key interface between customers, Key Account Manager and Operations to ensure SLA’s are achieved/met
• Communicate customer requirements clearly to internal warehouse operations, ensuring prompt and accurate action
• Process work orders for customers in our warehouse management systems (WMS)
• Input production requests, such as kitting and de-kitting, into WMS with accuracy and within specified timeframes
• Generate daily, weekly, and ad-hoc reports from WMS into Excel, tracking key metrics such as inbound, outbound, and returns
• Track and report on contractual KPIs, ensuring SLAs are met and identifying any areas for improvement
• Provide monthly data and reports to the billing team to ensure customer invoicing is accurate
• Coordinate and expedite priority inbound and outbound shipments, particularly for product launches and urgent needs
• Attend weekly customer meetings, representing Service Delivery team in discussions on service levels, performance, and upcoming needs.

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has experience in a service delivery or coordinator role within logistics / supply chain, together with:
 

• Experience generating reports and managing data accurately
• Proficiency in Excel, including data reporting and analysis
• Strong understanding of warehouse operations and order management
• Strong communication and stakeholder management skills
• Ability to resolve issues efficiently and proactively.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER? 

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
 

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.

#LI-DNI