Account Support Associate

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

As Account Support Associate, you and your colleagues support the back office with processing and solving incoming requests in the ticket system. These requests could be about purchasing devices and accessories, answering questions about deliveries, sharing reports with your Vodafone co-worker about the inventory and so on. If you are searching for a job where you will have a diversity of tasks and a place where you can make an impact, this is the job for you.

You will work together with the Project Managers, Process Owners, Operations in our warehouses, the customer Vodafone and several carriers and suppliers. We communicate mostly by e-mail in English. Internally, you work with your colleagues in the office or via Teams. Your input can make all the difference and helps other colleagues to find bottlenecks and improve processes.

You will be part of a team with 8 other Account Support colleagues and the Manager Account Support. The team is stationed in Waalwijk and works in a hybrid way from home and the office.

WHAT ARE YOU GOING TO DO?

• Answer questions on various topics  from the customer and colleagues, including order processing, backorders, shipments and returns by e-mail;
• Take care of the inventory and be partly responsible for purchasing;
• Support shipment investigations;
• Provide reports with the available data from several systems and inform stakeholders if necessary;
• Proactively seek and propose improvements in our services.

WHAT ARE WE LOOKING FOR?

• A finished hbo degree in Business Administration, Logistics or Project Coordination area;
• Experience working with multiple systems at once and knowledge of Excel;
• You take initiative, oversee situations and are a team player;
• You speak and write English fluently;
• You are available fulltime and between office hours.

WHAT DO WE HAVE TO OFFER?

A challenging and incredibly dynamic international work environment. And that is an understatement. You have the opportunity to make a huge impact on business results and company culture.

Furthermore we offer:

• excellent primary and secondary employment conditions and travel allowance;
• a temporary contract for one year and we intent to follow-up with a permanent contract;
• 25 holidays and four extra if you are not absent;
• An advantageous pension structure;
• Discount with our employee benefit shop and various insurances.

YOUR FUTURE

At CEVA eCommerce Logistics, our people are the heartbeat of the organization, our strength. Within our international organization, we work for our favorite brands such as bol.com, Zalando, and de Bijenkorf. We innovate continuously and give you the confidence to get the most out of yourself. Together we grow! We provide the platform to work with integrity. We encourage inclusiveness and trust you to; be resourceful, work with an entrepreneurial spirit, and pioneer imaginative ideas. Collaboration and respect for each other are important in our organization. A good atmosphere is the starting point.

Become part of The Heartbeat Of Logistic Services. Challenge yourself and dare to grow at CEVA eCommerce Logistics!

ARE YOU INTERESTED?

Do you want to make an important contribution to achieve constantly evolving results in the collaboration with Vodafone? Apply via the 'Apply' button.

Still have questions? Don't hesitate to ask! Please contact Mieke Schop at 06-11 436815 or mieke.schop@cevalogistics.com. A VOG application and personality questionnaire are part of the application process.

Recruitment and other agencies; we like to find our people ourselves. If we need your help, we'll know where to find you. #CS

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.