Apply now »
ID:  517120
Location: 

Waalwijk, NL

Customer Service Specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

YOUR ROLE

As a Customer Service Specialist, you are the first person to go to for our customers in our multi-client warehouse if they have any questions or problems. In this role you are working for multiple customers that you can help out in the best way possible. Your way of thinking and acting is always based on a solution if it comes to the problems that the customers come with. For example, this can be problems with payments, delivering and retour cases. When you are not able to help out the customer directly, you can always check in with your colleagues, also from other departments like Logistics Operations, Engineering, IT and Finance. You are always working together with an Account Manager who is responsible for the same customer but then in a more strategic way. Besides the above mentioned daily businesses, you are working pro-actively on signalling and implementing some improvement points.

 

The department of customer service considers a small and enthusiastic team that is working solution based for our customers. Together you are working as one team from one of our locations in Waalwijk. You will be reporting to the Teamleader of the customer service department.

 

WHAT WILL YOU BE DOING?

  • Working on an open, interactive relation with customer by phone and email;
  • Supporting the customer by answering question and foreseeing them with information;
  • Processing retour shipments and payments;
  • Dealing and registering with complaints and questions;
  • Analysing the customers problem and pro-actively suggesting improvements;
  • Controlling payment and delivery records.

 

WHAT ARE WE LOOKING FOR?

  • You completed a mbo-4 (or similar) education with 1-2 year of working experiences or a hbo education;
  • You are accurate, pro-active and you have affinity with logistics;
  • You can communicate in a professional way with focus on the customer;
  • Are able to work independent and in an team;
  • Are able to speak and writing in professional English and you are willing to learn Dutch.

 

WHAT DO WE OFFER?

We offer a challenging job in which every day looks different within a successful multinational. You get a lot of responsibilities and room for your own ideas with the change to deliver a substantial contribution to the further growth of CEVA Logistics. Besides that we deliver:

  • A competitive salary for this job;
  • A contract for 12 months with an outlook to a permanent contract. If you already have a contract with CEVA, this will of course remain unchanged;
  • 25 holiday days and 4 extra days if you are not sick during the whole year;
  • Travel allowance for up to 50 km one way per day;
  • An advantageous pension scheme and discount in the personnel benefits shop and on various insurances.

 

ARE YOU INTERESTED?

Then we look forward to receiving your application. Apply directly via the button and we will contact you soon! Do you have more questions? Feel free to contact Roy Timmermans, Recruiter, 06-25239730 or send an email to roy.timmermans@cevalogistics.com

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Apply now »