Customer Service Specialist - Wijchen

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Do you enjoy working within an enthusiastic team? Do you like the logistics world and the dynamic environment that comes with it? And do you love a job with various tasks? Then this role might be something for you!

We are looking for a Customer Service Specialist for our location in Wijchen! In this role you will inform your customers about the status of the flow of goods and its administrative processing. You will maintain customer contact by providing the correct order processing information to the customer and ensure that the customers are satisfied with the way you maintain contact with them! You are also alert in the handling of orders and you ensure that they are registered in a timely and correct manner. Orders that are special or disrupted, will be taken on proactively by you with the warehouse team! In addition, you manage the administration, guaranteeing the completeness of files and the order registrations are correct. Because of you, the accompanying documents are correct and the invoices are prepared on time and correctly. Finally, the great thing about this role is that you can take on various projects, so that the wishes of the customer are fulfilled!

As a Customer Service Specialist you are part of a Customer Service team of 3 colleagues and together you are responsible for several customers. Every customer has their own wishes, questions and needs, so no day is the same for you! The atmosphere is professional yet informal. You report to the Office Supervisor and your working hours vary between 08:00 and 16:30, but flexibility is desired.

WHAT ARE YOU GOING TO DO?

As Customer Service Specialist you will:

• Handling the issues / customer requests in close cooperation with Operations;
• Prepare, process and check required documents in accordance with the guidelines;
• Manage the administration of customer data (complaints, questions, appointments, customer data, overviews);
• Ensuring a good customer relationship by providing correct and timely information and maintaining contact with the customer; an
• Participation in internal and external projects within the Ceva LEAN philosophy.

WHAT ARE WE LOOKING FOR?

We are looking for someone who brings the following knowledge and experience:

• MBO/HBO work and level of thinking, possibly added with a course in logistics;
• Experience in a similar role;
• Social and communication skills;
• Independent and a proactive attitude;
• Numerical insight and analytical skills;
• Skilled with the English language in word and writing. Dutch is a plus;
• Basic Excel skills, such as making a Pivot Table and a Vlookup; and
• Fulltime availability.

WHAT DO WE HAVE TO OFFER?

At CEVA Logistics there are plenty of opportunities to get the best out of yourself and your caraeer. Besides a dynamic environment in which we achieve our goals at a rapid pace and in a result-oriented manner, we offer a position with room for fun and connection. This role can be the first step in a broad career path within our organization. The possibilities to walk your own path are endless!

In addition, we offer:

• A competitive gross salary between € 2.205 and € 3.121 depending on your work experience and level of education;
• An annual contract with a view to permanent employment;
• 25 vacation days + 40 ADV hours (only with a fulltime employment) and the option to buy or sell extra leave;
• Profit share of max. 3% in case of positive company results;
• Good pension scheme, travel allowance and 8% holiday pay
• Opportunity to participate to our CEVAfit program; and
• The possibility to develop yourself by means of our CEVA Academy.

ABOUT TOMORROW

Apply directly via the button or contact Remco Hendrikx, Corporate Recruiter, for more information via telephone number: +31 (0)6 83 22 25 39 (also available via WhatsApp or via remco.hendrikx@cevalogistics.com

Within CEVA we have a driven and enthusiastic recruitment team. If you know someone who qualifies, let us know!

Acquisition in response to this vacancy will not be appreciated.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.