Customer Service Officer - Government Trade

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment, and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.

As part of our growth and development, we are looking for a Customer Service Officer - Government Trade to join our team.

The key responsibilities of the Customer Service Officer - Government Trade are divided as such:

Handle USM bookings
- Handle/input all USM bookings ex Europe, (incl E/W Med) & Africa
- Receive bkgs via EDI and confirm within set time per the contract
- Check if all rates are filed in the USC contract and which ports to use
- Process bookings in LARA and counter when needed based on pull & RDD dates
- Autofreight per set SQ
- Communicate with local CC offices
- Check equipment/transport availability via ILS
- Check routing using routing finder following and Master routing guideline
- Handle transport order and make sure it is carried out
- For breakbulk cargo arrange transport directly with vendor
- For breakbulk cargo arrange for cargo to be stuffed with vendor and rcv stuffing report
- For breakbulk cargo arrange survey and rcv survey reports
- In case Hazardous, request haz acceptances
- In case special equipment/breakbulk/OOG, handle OOG acceptances
- Submit BRT in case needs to roll, make sure RDD is extended
- For larger volumes make sure allocation is requested/approved
- Make sure shipper empty equipment pools are replenished or increased/decreased per shipper’s request
- Handle all requests from shippers/consignees/SDDC
- Upload LOB – Lift On Board
- Track cargo where required and provide In Transit Visibility reports to the Military
- When accessorials are booked make sure these are executed, otherwise inform SDDC to remove costs and inform billing team
- Cost recovery and timely management of issues resulting into costs
- Input VGM & Seals
- Provide SI to SSCI
- Add schedules for our AOR in IBS – Integrated Booking System
- Check all EDI moves in PAT and invalidate/add where needed make sure CC offices input EDI moves in LARA in time
- Check BVN in CPP, make sure we are at 95% and higher
- Handle all USM inbound shipments into Africa communicate with CC offices, send arrival notifications to consignee/SDDC, make sure inland deliveries are arranged per booked RDD, make sure exoneration process is executed and cargo clearance is arranged, submit any delays in DRAP, handle any issues, make sure all billings are through APL, send ITV tracking reports where required
- Handle all USM inbound shipments into Europe, Med communicate with CC offices, send arrival notifications to consignee/SDDC, make sure inland deliveries are arranged per booked RDD, make sure cargo clearance is arranged when requested, submit any delays in DRAP, handle any issues, make sure all billings are through APL, send ITV tracking reports where required, request in transit approvals when crossing multiple borders and engage US Embassies if needed
- Get recovery of pass-through costs per USC; prepare billing packages with back up docs and provide to APL Dubai team
- Get recovery of port storages per USC; prepare billing packages with back up docs and provide to APL Dubai team
- Have monthly TEAM calls with SDDC 598th booking & QA teams provide general information; ie port congestions, changes in services, EDI issues, etc.. and discuss specific topics
- Keep track of cargo and communicate with t/s and destinations teams
- Have knowledge of Port requirements/restrictions
- AOB
Handle USG bookings

- Input USG bookings (mhhg, ehhg, hhg, pov, project cargo) ex Europe, (incl E/W Med) & Africa
- Receive bkgs via EDI or email and send bkg confirmation
- Check if all rates are filed in SQ, tariff or SC provided by customer
- Process bookings in LARA & autofreight
- Communicate with local CC offices
- Check equipment/transport availability via ILS
- Check routing using routing finder (LARA/I-route/APL website) and Master routing guideline. Request for route setup if needed
- Handle transport order and make sure it is carried out
- For breakbulk cargo arrange transport directly with vendor
- For breakbulk cargo arrange for cargo to be stuffed with vendor and rcv stuffing report
- For breakbulk cargo arrange survey and rcv survey reports
- In case Hazardous, request haz acceptances
- In case special equipment/breakbulk/OOG, handle OOG acceptances
- For larger volumes make sure allocation is requested/approved
- Handle all requests from shippers/consignees
- For larger volumes make sure allocation is requested/approved
- Check if VGM, seals and SI are submitted
- Communicate with SSCI in case draft & final b/ls are delayed
- Check if for certain destinations b/ls are to be printed at destination and if freight charges are to be mentioned on the b/l
- Handle customer’s enquiries
- Monitor foreign to foreign bookings issued by local CC offices (outside Europe region). Assist where needed and have communication with the customer
- Monitor USG inbound shipments to Europe, Med; have communication with local CC office and handle customer enquiries
- AOB

We are looking for individuals that have:

Experience within the shipping industry
Experience within similar roles
Effective communication skills
Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations

Come along on CMA CGM’s adventure!

Apply now »