Cargo Readiness - Support Manager

American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace.
 
As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping.

Position Summary

Responsible for supervising associate performance and actively participating in the daily operations of the Cargo Readiness department to ensure efficient and accurate execution of processes.

Manages escalated issues involving both internal and external customers, ensuring timely resolution and effective communication. Performs additional duties and handles special assignments as delegated by management.

Ensures proper training, process adherence, and execution related to the tracking and reporting of post-booking released equipment and export-loaded containers. Oversees activities to ensure cargo delivery is supported by accurate documentation and completed within established timeframes to optimize vessel allocations and operational efficiency.

Provides ongoing feedback, coaching, and mentoring to staff members to support performance improvement, professional development, and a collaborative, high-performing team environment.

Knowledge/Skills/Abilities

• High level of attention to detail
• Ability to develop priorities, target levels of performance
• Strong presentation, written, communication and interpersonal skills
• Strong staff development and HR skills
• Strong change management skills
• Proficient with MS applications (excel, outlook, word and ie)
• Proficient with Lara and Nova
• Demonstrated ability to work under pressure
• Management experience
• Process management expertise
• Previous experience with offshore service centers

Qualifications

Education:

HS Diploma or GED

Preferred Bachelor’s degree

Experience

General 3-5 years

Industry 3-5 years

Leadership 3-5 years

Union management preferred

Actual salaries will vary based on factors including but not limited to location, skills, performance, education, and experience.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected

The Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.