Cargo Readiness - Support Manager

American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace.
 
As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping.

Position Summary
Responsible for supervising associate performance and actively participating in the daily operations of the Cargo Readiness department to ensure efficient and accurate execution of processes.
Manages escalated issues involving both internal and external customers, ensuring timely resolution and effective communication. Performs additional duties and handles special assignments as delegated by management.
Ensures proper training, process adherence, and execution related to the tracking and reporting of post-booking released equipment and export-loaded containers. Oversees activities to ensure cargo delivery is supported by accurate documentation and completed within established timeframes to optimize vessel allocations and operational efficiency.
Provides ongoing feedback, coaching, and mentoring to staff members to support performance improvement, professional development, and a collaborative, high-performing team environment.

Functions & Duties
•    Monitor Reps activity to ensure container incidents, special customer issues and import/export cargo shipments are being resolved in a timely manner. Address grievances with the workforce to solve issues.    
•    Manage performance of team through performance evaluations and corrective action.    
•    Plans and directs the cargo readiness team's successful resolution of cargo readiness cases issues and escalated incidents.    
•    Manages activities of the cargo readiness team    
•    Leads the cargo readiness team in the efficient and effective resolution of cargo readiness case issues.    
•    Designs and maintains templates and other tools for use in working with all parties involved in best management of cargo readiness cases    
•    Serves as a resource to organizational leaders and managers for identifying and communicating operational process deficiencies and proposed process solutions.    
•    Consistent application of collective bargaining agreement and company policies.    
•    Prepare and compile reports for management.    

Knowledge, Skills, Abilities 
•    High level of attention to detail.
•    Ability to develop priorities, target levels of performance.
•    Strong presentation, written communication, and interpersonal skills.
•    Strong staff development and human resource management skills.
•    Strong change management skills.
•    Proficient with MS applications (Excel, Outlook, Word and Internet Explorer).
•    Proficient with LARA and NOVA.
•    Demonstrated ability to work under pressure.
•    Management experience.
•    Process Management.
•    Previous experience working with offshore service centers.

Qualifications 
Education
Required/Preferred    Education Level    Description
Required    High School Diploma or GED    
Preferred    Bachelor’s Degree    

Work Experience
Experience    Years of Experience    Description
General Experience    3-5 years    
Industry Experience    3-5 years

At American President Lines, we are committed to fair and equitable compensation practices. The expected salary range for this position is $67,000 - $84,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.
In addition to base salary, this position may be eligible for:
Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities
We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.   

The Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.