Clerk, Service Delivery

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.

APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France.
The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land. The Australian group consists of CMA CGM Australia, ANL Container Line Pty Ltd (a wholly owned subsidiary of CMA CGM group) and APL (a wholly owned subsidiary of CMA CGM group) with centralised offices in Melbourne and branch offices in all Australian states.

Description

This role exists to support the Service Delivery Management team.

A SVD Representative will be responsible for the management and processing of; Redelivered export loaded containers to the US / CDA customers, US imported containers that are required to be Re-exported back to the foreign origin location, US origin exported containers that are required to be Returned from the foreign location back to the US customers and the application, removal or change of hazardous placards on containers imported to the US.

A successful Representative will ensure requests are processed in a timely and accurately manner, effectively communicating with internal parties, Vendors and Customers to avoid delays and maintain customer satisfaction.

Accountabilities

Using NOVA Tracking Report for Re-exports, Re-deliveries, Placards, Returned Cargo
KPI Matrix expected in delivering responses withing 2-4 TAT
Working incoming daily emails in NOVA – placing in Pending and Closing once completed
Monthly Re-billing for containers that ingate back in as Empty
Identify, recommend and implement process improvements to Service Delivery
Reviewing Weekly Idle Cargo Reports and sending to CMA distribution
Collecting all documents issued and sent to the customer when completing and sending Salvage Packets to Norfolk Salvage Team
Researching various items (Rails & Terminals for container out-gate information)
Proof reading and printing Final Lien letters to mail via FedEX
Processing Salvage Packets
Sending Idle Reporting to company distribution

Statement of Other Duties

"This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described."

Qualifications

1. High school degree or equivalent required. Bachelor’s, Associate, or 4-year technical degree preferred

2. Previous Customer Service Experience/Logistics/Transportation– 1 year preferred LARA – 1 year preferred

3. Ability to convey legal concepts and requirements

4. Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data

5. Must possess excellent performance skills in the following areas:

Commitment to task
Coping
Tolerance of ambiguity
Interaction
Versatility

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.