APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment, and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.

SUMMARY DESCRIPTION

On a contract basis this position is responsible for ensuring all customers are aware of their import shipments (except for such cargo arriving at the Ports of Los Angeles or Long Beach, California) and verifying all requirements have been met prior to releasing the cargo, including by monitoring manifests and releases received or sent by EDI, and free time validation and terminal reports.

Additionally, the IBVC clerk is responsible to abide by processes that are in compliance with applicable U.S. Regulatory Agency/Government shipping regulations.

RESPONSIBILITIES

• Coordinate timely sending of terminal manifests and vessel arrival reports by EDI transmission.
• Review and monitor bill logs to ensure all requirements are satisfied prior to the release of cargo (OBL received, freight is paid, customs cleared).
• Review terminal reports transmitted by EDI to ensure timely and accurate release of cargo.
• Coordinate cargo release procedures at water ports to reduce demurrage costs.
• Provide prescribed notifications to customers of U.S. Regulatory Agency/Government holds and compliance requirements, and actions required to progress the movement of inbound cargo as authorized and directed by management.
• Provide prescribed notifications to customers of Customs Border Protection (CBP), United States Department of Agriculture (USDA), and other government agency requirements to facilitate customer compliance as authorized and directed by management.
• As directed by management, issue Immediate Transportation bonds, Immediate Exportation bonds and Transportation and Exportation bonds (IT’s, IE’s & T&E’s) to allow intermodal cargo to move to inland destination without delay, allowing customer to clear cargo with CBP at the inland destination.
• Make amendments to BLs.
• Setup exams / sign EIN’s.
• Add rates to BLs and invoice customers.
• Create liens and setup shipments to go into GO.
• Provide demurrage quotes.
• Other duties as directed.

QUALIFICATIONS

• High School diploma or equivalent required.
• Typing 35 wpm (proficiency to be tested).
• Must possess excellent performance skills in the following areas: Commitment to task Coping Tolerance of ambiguity Interaction Versatility
• Must possess and demonstrate a self-confident, outgoing, professional service- oriented demeanor and the ability to handle customers via telephone with appropriate tone, diction, and enthusiasm.
• Must possess dependability.
• Excellent organizational skills with strong attention to detail and ability to prioritize.
• Demonstrate analytical skills and proactive approach to problem solving.
• Must possess a proven high-level performance record.
• Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook.
• Must have flexibility to work any shift from 7 a.m. to 7 p.m.
• For Internal candidates: Minimum three-year work relevant transportation experience (including 6 months experience involving direct customer interaction) combining any three of the following areas:
  • International Tariffs
  • Ocean Documentation
  • Equipment
  • Freight Cashier
  • Sales/Customer Service
  • Operations
  • Logistics
  • Cargo Delivery
  • Must demonstrate an acceptable level of knowledge in each area. Equivalent training in the Customer Service Center may be substituted for the above.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s degree or some college coursework preferred.  
• 2+ years of previous customer service experience preferred.
• Experience in the transportation industry is preferred.
• Experience in team-based environment and Quality tools and techniques preferred

KEY COMPETENCIES

• Teamwork
• Respect
• Integrity
• Innovation
• Customer Focus

Come along on CMA CGM’s adventure