Sr Dir, US Government & Military Services

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land. 

Position Summary

The role of the Sr. Director US Government and Military Services manages the Customer Care, Business Transformation & Analytics, Military Billing, USC Rate Audit and Contract Maintenance teams. Scope includes oversight and ownership of Global Processes (Customer Care, Documentation, LOB, EDI and RDD Compliance) to insure consistency and accuracy in line with the business standards and government requirements. This position is responsible for overseeing the delivery of world-class customer support to APL’s internal and external customers through multiple channels. Setting the tone and culture for professional and efficient support to APL’s business, the Sr Director role enables the team to deliver in an environment of continuous improvement, while ensuring that contractual, budgetary, and Procedural requirements are adhered to. Working with Sales, Trade, Operations, HR and Financial counterparts, the position requires regular interaction with all groups to stay ahead of trends and position APL as the carrier of choice.

Key Roles & Responsibilites

Coordinate team deployment and performance efforts for both direct and indirect reports to meet SLA and Center objectives

Solicit and act on feedback provided by APL internal and external customers to promote and achieve culture of continual improvement and quality delivery

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.