Support Manager, Inbound Vessel Close

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment, and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.

SUMMARY DESCRIPTION:

Responsible for supervising associate performance and participating in the daily activities performed by the Inbound Vessel Close department. Manage escalated issues for external and internal customers as well as any items delegated by management. Assure the proper training and execution for managing all IBVC tasks. Provide feedback, coaching and mentoring to staff members.

RESPONSIBILITIES:

Manage performance of team through annual performance evaluations and corrective action.
Problem resolution
Team Support, Coaching/Mentoring, Timesheet review
Process Review
Reporting
MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED

QUALIFICATIONS:

High School Diploma or GED required
Bachelor's degree preferred
1-3 years general experience
3-5 years industry experience

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:

Work collaboratively with other departments and individuals
Excellent and clear communication skills, both written and verbal
Provide fair and open feedback
Active listener
Excellent judgment and decision making
Time management – to manage one’s own time and assist with the time of others
Service-oriented
Knowledge of principles and procedures for personnel recruitment, selection, training
Understanding of the company’s HR policies

Come along on CMA CGM’s adventure