Business Process Manager

APL, one of the world’s leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saade. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies. With over 160 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace - whether that is venturing into new territories or growing in already developed markets.

Job Summary
The Business Process Manager’s primary objective is to lead transformational projects for American President Lines, LLC (APL), its subsidiaries, and its agents – including but not limited to multi-department workflow optimization, organizational restructuring initiatives, and internal process changes tied to the evolution of information systems (IS) and related application deployments and enhancements.  Key to the success of this role is the ability to understand the current state (as-is) and leverage business, project management, and technological expertise to devise and execute solutions that substantively improve APL’s business through cost savings, improved customer experience and product offerings, and simplification of tasks. 

The candidate will also participate in various collaborative efforts with colleagues within the Business Process Management (BPM) community of CMA CGM Group including related teams in CMA CGM America (CCA) and those based out of CMA CGM Group’s head office in Marseille, France.

Key Results
1.    Transformational project management
a.    Projects are completed within agreed timelines, stakeholders remain informed via e-mail updates and meetings, and project information is updated in project management tools.
2.    Process consultation
a.    Provides consultation and direction to APL leaders seeking Business Process Management (BPM) advice and direction
3.    Work with assigned business areas on transformational projects including consultation tasks, starting up projects, and following through on project objectives to completion.
4.    Stay current on CMA CGM Group IT landscape including liner system enhancements, new application deployments, and security guidelines.
5.    Communicate with senior leadership on CMA CGM Group initiatives impacting APL’s liner business.
6.    Continually develop professional skills including those related to CMA CGM Group application platforms used for customer relationship management (Salesforce), data analytics and reporting (Cognos, PowerBI, Qliksense), and cloud-based social and productivity platforms (Meta Workplace, Microsoft Office 365)
7.    Coach fellow BPM team members

Job Qualifications
Education
•    Bachelor’s degree or equivalent combination of work experience and education
Experiences
•    5 years of experience in a business process improvement role inclusive of process design and software adoption  
•    5 years of experience working with Microsoft Office products including Access, Excel, PowerPoint, and Word
•    3 years of experience in the international maritime industry including intermodal, port operations, trucking, and vessel operations
•    CMA CGM information systems experience preferred
•    Project Management Professional (PMP) certification preferred
•    US Flag maritime experience preferred

Skill Sets
•    Strong leadership skills demonstrated through initiative and execution.
•    Capacity to make quick, clear, sound decisions with vague or nuanced information. 
•    Proven ability to multi-task and shift priorities in a fast-paced environment.
•    Ability to quickly understand customer needs and transform one’s understanding into viable, high-value solutions.
Language
•    English
 

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.

Alternative application methods are available for individuals who are unable to use or access our online application system.    For assistance, please contact us at Applicant_Assistance@apl.com.