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ID:  532615

Auckland, NZ

Customer Service Officer


Jump Aboard for #betterways


CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.


About the Role:


We are now excited to get on board a permanent, full time, Customer Service Representative (Officer) to join our team in Auckland, New Zealand.


Reporting to the Customer Service Supervisor, this role is responsible to receive and process bookings (in accordance with the Group’s procedures), process and prepare documentation, prepare load lists.     


Key responsibilities of the role will include:


  • Overview and monitor the available space on each sailing and ensure bookings received are trending towards the targeted lifting’s for the relevant sailing
  • Inform the customer of any shortcomings based on their initial booking requirement.
  • Liaise with oversees Agents to resolve any issues which may have been raised by customer.
  • Assist with customer enquiries on space availability and allocations
  • Assist with customer reporting as required
  • Contribute to a culture within the customer care group of providing solutions and anticipating problems


To succeed in this role, you will need:


  • 1-2 years of experience in shipping company environment or freight forwarding would be beneficial
  • Tertiary qualifications in Supply Chain/Logistics/International Business are preferred
  • Excellent communication skills with the ability to build relationships with various stakeholders 
  • Good problem-solving skills with the ability to foster relationships with customers
  • Strong analytical skills with good time management and ability to work to deadlines and prioritise tasks
  • Ability to work independently with a minimal supervision
  • Strong organisational and administration skills


Right to live and work:
To apply for this role, you must have the right to live and work in New Zealand.


Culture & Benefits:

Our culture is embodied by boldness, integrity, initiative and imagination. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network. 

In addition, CMA CGM offers a number of perks including:

  • Study leave and study reimbursement 
  • Flexible working options
  • Life Insurance benefits along with subsidized Health insurance
  • Opportunity to participate in volunteer initiatives  
  • Access to 3000+ learning resources and courses  
  • Opportunity for career development in Asia Pacific, Europe and other office locations globally


Come and find your better way with us...



















Apply now »