Executive / Senior Executive - Sales Support Export

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Job Title : Executive / Senior Executive
Department : Commercial
Sub Department : Sales Support - EXPORT
Reporting : Zonal Sales Support Supervisor / Manager

Role Summary:
 Assist Outside Sales / Inside Sales by providing support to carry out Sales Functions.
Core Responsibilities:
 Support to outside sales / Inside Sales for Rates filing.
 Arrange to quote rate / on carriages to the customers on behalf of outside / Inside sales.
 File rates in AQUA Contracts and follow up for closure of Freight rates if not closed at Autonomy.
 Follow up with the customers for booking (Quotation follow-up)
 Contact with Pricers on Freight and DDSM claims
 Act as Complete Backup for Outside Sales / Inside Sales linked.
 Respond to Sales Leads assigned.
 Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, 
CEVA…)
 Promote – SPOTON – Digital Products – Act as Support to customers on All SPOTON related 
commercial queries.
 Handle Digitalized Customers – SPOTON queries
 Handle rate disputes of customers and RFI Closure
Key Performance Indicators:
 Need to respond to All sales leads assigned within 14 days
 All target quotations to be followed up within maximum 48 hours of sending with Pricers.
Qualifications and Skill Sets:
 Minimum graduate.
 Minimum Experience of 3-4 years in shipping industry.
 Good written and verbal communication skills.
 MS office skills.
 Go-getter and pro-active approach.
 Good analysis skills

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.