Performance Management Data Analyst

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

POSITION SUMMARY

Conduct service quality audits across multiple channels within Client Solutions adhering to reliability, accuracy, and customer expectation.

• Acquiring, maintaining, analyzing, and providing reporting on the performance metrics for the Client Solutions Teams.
• Participate in ad hoc studies and projects requiring the use of KPI data and the production of specific reports and analysis
• Analyze KPI data to highlight trend lines and opportunities and participate in the definition of the client experience strategy
• Produce presentations and performance analysis in support of Client Solutions and Leadership meetings

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Working Knowledge of CMA CGM organizational structure and services/network
• Working Knowledge of the Transportation industry
• Strong knowledge of Exports, Imports, Documentation, Logistics, and Client Solutions
• Clear understanding of CCA objectives
• Working knowledge of data analysis methodologies
• Working knowledge of CMA’s systems; LARA, NOVACare, QlikSense, PowerApps
• Advanced Microsoft Excel skills (i.e., formulas, lookups, formatting, pivot tables, macros)
• Familiarity with LARA and NOVA Care processes and terminology
• Analytical proficiency in conducting trend and gap analysis
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar.
• Ability to quickly transition between priority tasks
• High attention to detail
• Demonstrated computer skills: Word, Power Point, Outlook
• Effectively Prioritizes / Time Management

EDUCATION AND EXPERIENCE REQUIREMENTS

• Associate’s degree required; Bachelor’s degree preferred.
• 1+ years of general experience required; 3+ year of industry experience preferred.

Come along on CMA CGM’s adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.