Key Account Officer, Global Accounts

CHENG LIE Navigation Company (CNC Line) is a leader in intra-Asia trade. Subsidiary of the CMA CGM Group, CNC Line offers personalized services and has specific expertise in the transport of containers with temperature control (refrigerated containers or Reefers).

Role Overview
As a Key Account Officer, you will be responsible for managing a portfolio of Global BCO Accounts (GA). Your primary objective is to achieve the annual budget targets in terms of both volume and yield. You will work closely with internal and external stakeholders to enhance the customer experience with CNC and strategically increase the share of wallet from your assigned GA customers. This role requires a strong understanding of customer needs, market dynamics, and cross-functional collaboration to drive account growth and customer satisfaction.

We are looking for an excellent communicator with customer facing and account management experience.

Key Responsibilities

• Develop and execute a strategic plan to achieve annual targets in TEU and Yield in USD, in alignment with the CMA HO Key Account team.
• Manage the full tender process, including negotiations with Global Account (GA) customers at various stages.
• Act as the primary CNC point of contact for GA customers, identifying customer needs and uncovering opportunities to grow CNC’s business.
• Build and maintain strong relationships with clients to foster long-term partnerships and trust.
• Track and measure account performance regularly, both internally and externally, to ensure objectives are being met and customer expectations exceeded.
• Collaborate cross-functionally with internal stakeholders (e.g., trade, operations, customer service) to deliver exceptional customer experience and increase share of wallet.
• Communicate commercial strategies to the network and work closely with local teams to drive market share—including joint customer visits as needed.
• Promote and sell CNC’s new products and services to existing customers to drive account growth.
• Monitor and reduce Accounts Receivable (AR) to ensure healthy cash flow and minimize credit risks.

What We’re Looking For

• Minimum of 3 years of relevant experience in the shipping and logistics industry
• Strong understanding and in-depth knowledge of shipping and logistics operations
• Advanced proficiency in MS Office Suite i.e. Excel – vlookup and pivot, PowerPoint presentations, etc
• Diploma or Degree in a related discipline (e.g., Logistics, Supply Chain Management, Business Administration)

Why Join CMA CGM?

• Be part of a global leader in shipping and logistics with ambitious growth plans. 
• Work in a collaborative, inclusive, and supportive environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and regional exposure.

**This role is open for local employment only.

**Salary package (local) & job title shall be commensurate with experience. 
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:  
(i)    To process the application for the role being applied for;  
(ii)    To process the application for other open positions within the CMA CGM Group which may be suitable to you;  
(iii)    To conduct necessary reference checks; and 
(iv)    Any other purpose related to one or more of the above. 

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role. 
 

NOTICE TO THIRD PARTY AGENCIES:  Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure