Key Account Officer, Global Accounts

CHENG LIE Navigation Company (CNC Line) is a leader in intra-Asia trade. Subsidiary of the CMA CGM Group, CNC Line offers personalized services and has specific expertise in the transport of containers with temperature control (refrigerated containers or Reefers).

Brief Summary

The Key Account Officer will manage a portfolio of Global BCO accounts (GA). The position is responsible for achieving the annual budget in terms of volume and yield. The Key Account Officer will engage with stakeholders to improve customer experience with CNC and increase the share of wallet for the GA customers.

Key Responsibilities:
•    Develop robust plan to achieve annual target in TEU and Yield in USD set together with CMA HO Key Account team.
•    Manage tender process and negotiation with GA customers at different stages.
•    Act as CNC focal contact, identify customer needs and opportunities for CNC.
•    Cultivating good business relationships with clients
•    Drive and measure performance on regular basis internally and towards customers
•    Collaborate with various stakeholders to deliver the best customer experience and to increase share of wallet from customers.
•    Communicate the commercial directions to the network, push and pull to maximize market share. Joint visit with local team if necessary.
•    Promote and sell new products/services to customers.
•    To reduce Account Receivable.

Requirements: 
•    Bachelor’s degree, in logistics, supply chain preferred.  
•    3 years related field experience in the shipping and logistics industry. 
•    Deep knowledge of the shipping industry.
•    Significant customer facing exposure and direct account servicing experience. 
•    Excellent communication and negotiation skills.
•    Analytical and problem-solving mindset. Work independently under a tight timeline.
•    Team player.
•    Excellent in Microsoft Applications (Excel, PowerPoint etc.).

Come along on CMA CGM’s adventure