Key Account Officer, IFF

CHENG LIE Navigation Company (CNC Line) is a leader in intra-Asia trade. Subsidiary of the CMA CGM Group, CNC Line offers personalized services and has specific expertise in the transport of containers with temperature control (refrigerated containers or Reefers).

Summary
Reporting to the Key Account Manager, you play a key role to support your assigned group of freight-forwarding clients by providing them with accurate and timely response. When required, you will also help in solving escalated operational issue and provide necessary general administrative support. This is an exciting opportunity to liaise and build effective relationships with your clients and various internal stakeholders.
 

We are looking for an excellent communicator with good problem-solving mind to join us! 

Your main responsibilities include, but not limited to:

• Prepare tender documents and follow up on the progress of offer in a timely manner
• Provide prompt updates to customers’ requests including, but not limited to quotation, pricing, space management, local issue escalation
• Collaborate and work closely with the pricing team and other related departments to deliver customers’ requirements
• Collaborate with the Agency Network teams to provide best customer solutions and business development opportunities 
• Filing of rates and Customer Space Allocation (CSA) into internal system
• Conduct Quarterly Business Review with customers
• Conduct regular sales call (face to face or phone call) to understand customers need, market development and promote new products from CNC
• Conduct data analysis work to generate data and reports for internal and external stakeholders when required

Minimum Requirements:

• Diploma or Degree in relevant discipline
• 0 - 3 years relevant experience in accounts servicing / client facing 
• Basic knowledge of the shipping and logistics industry is preferred
• Proficiency in MS Excel and Powerpoint 

**This role is opened for local employment only.

We will only consider applicants who have received or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.

**Salary package (local) & job title shall be commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: 
(i)    To process the application for the role being applied for; 
(ii)    To process the application for other open positions within the CMA CGM Group which may be suitable to you;  (iii)    To conduct necessary reference checks; and 
(iv)    Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role. 

NOTICE TO THIRD PARTY AGENCIES:  Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure