Support Manager, Export Documentation

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary
The Support Manager, Export Documentation provides a foundation of problem solving, knowledge and expertise in front line interaction meeting customer needs as well as interaction with other locations and processes within CMA CGM & APL. This position addresses problems requiring management level interaction, logistical analysis, and empowerment. The Support Manager, Export Documentation provides a foundation of problem solving, knowledge and expertise in front line interaction meeting customer needs as well as interaction with other locations and processes within CMA CGM & APL. This position addresses problems requiring management level interaction, logistical analysis, and empowerment. 

Functions & Duties
•    Monitor Reps activity to ensure container incidents, special customer issues and import/export idles shipments are being resolved in a timely manner.     
•    Address grievances with the workforce to solve issues.    
•    Manage performance of team through annual performance evaluations and corrective action.    
•    Provides training consultation to new hires in the areas of Export Documentation and all process updates, updating SOP and maintaining current and accurate training documentation in SharePoint    
•    Provide problem resolution in short, shipped containers. When to issue a memo bill of lading, misrouting of the cargo, in this case a manifest must be issued to the customs and port authorities and to ensure costs are kept as a minimum. All internal departments are advised when completed to follow the Memo SOP. Liaising with the SSC to ensure the creation of the Memo BL is accurate.    
•    Provides resolution for CMA CGM Export Bonds approvals, maintaining a positive relationship with internal partners and external contacts under difficult timelines, AES system access to monitor approved bonds and closure 2 days after sailing.    
•    Makes decisions concerning CMA CGM Magic blank paper ordering, tracking, and tracing, and to ensure all parties for collection and distribution is completed smoothly, liaising with HOMRS, CEVA Logistics and internal departments.    
•    Takes initiative and acts to approve LARA status updates, RAD forms, Partner Codes, Standing Instruction, Customer Profile Updates, PGL forms and other processes which need approval to move the workflow to complete.    
•    Provides information and monitoring history of events for Customer Complaints, DDSM / HO MRS approval and Customs Fines, logging errors.    
•    Provides Vessel Calendar / Daily task list consultation for internal departments and co-ordination with terminals, coastal and schedule updates to ensure the CMA CGM are manifesting Export Documentation to governments in a timely manner and customers have the correct information. Provides advanced knowledge of routes and alternative routes including a thorough knowledge of terminals and Country Rules and Regulations. Schedule updates need to be reflected / monitored in the schedule and task list and uploaded on SharePoint sites.    
•    Miscellaneous related duties or projects as assigned    

Knowledge, Skills, Abilities 
High level of attention to detail.  
Ability to develop priorities, target levels of performance.
Strong presentation, written communication, and interpersonal skills
Strong staff development and human resource management skills.
Strong change management skills.
Proficient with MS applications (Excel, Outlook, Word and Internet Explorer).
Proficient with LARA and NOVA.
Demonstrated ability to work under pressure.
Management experience.
Process Management.

Qualifications 
Indicate the minimum and preferred education and experience required to successfully perform the functions of this position.
Education
Required/Preferred    Education Level
Required                   High School Diploma or GED    
Preferred                   Bachelor’s Degree   

Work Experience
Experience    Years of Experience    Description
General Experience    3-5 years    
Industry Experience    1-3 years    Minimum of 2 years’ experience in transportation which demonstrates knowledge of sales, pricing, or customer service 

At American President Lines, we are committed to fair and equitable compensation practices. The expected salary range for this position is $67,000 - $84,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.
In addition to base salary, this position may be eligible for:
Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities
We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com