Bangkok, TH

Customer Service Officer

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Customer Service Support

Ensure customer’s orders are processed in a timely and accurately manner
Ensure reports are submitted on a timely to established customer’s schedules
Investigate root-cause of operation incidents and service failures, make recommendation to the CS Assistant Managers / Management for improvements
Liaise and update customer closely to resolve customer orders or shipments related issues

Others

Inventory Management for Customer’s WMS system
Ensure all billings are done timely & accurately with all necessary supporting documents
Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
Maintain and ensure safe keeping and traceability of relevant customer’s document / records
Capture and update on all KPI measurement, orders management, and orders’ turnaround time metrics etc.
Collate and compute the monthly KPI report
Achieve & maintain consistent KPI, make suggestions to improve when necessary
Additional functions as mandated by Management

QHSE

Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
Ensure the compliance with applicable legal requirements

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

A Competitive Compensation PackageComprehensive Health & Dental Benefits
Professional Development Opportunities
Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.