Customer Service Administrator Greater China

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

This role supports the FVL Customer Service Manager, Greater China, and is primarily responsible for supervising and managing daily operations related to dispatch, tracking, and customer service for international transportation projects. The goal is to achieve operational objectives—such as revenue growth, cost control, and customer satisfaction—and to deliver excellent service to the business team and stakeholders.

WHAT ARE YOU GOING TO DO?

• Coordinate with domestic and foreign main engine plants and customers on vehicle import and export shipment matters on Roro.
• Helping the team to solve various problems in operations
• Responsible for tracking and updating the information flow of booking, international segment in transit, customs clearance, etc. for all import and export projects
• Responsible for updating and maintaining the vehicle logistics transportation system
• Follow SOP and process shipment in regard with both routing orders and ad-hoc request from customers
• Manage supplier reconciliation and payment requests
• Execute necessary operation initiatives and projects to support the Operation Manager in achieving Company/business objectives

WHAT ARE WE LOOKING FOR?

• Bachelor degree or above
• International trade, supply chain management, automotive, business, English majors preferred
• Minimum 3 years of relevant experience preferably in the Freight Forwarding and Logistics industry.
•  Excellent MS Office skills (Excel advanced)
• Analytical and business process driven
• Ability to distance him/herself from current operational reality and to envision a future situation
• Ability to integrate tactics and drive process improvements
• Able to work in a matrix organization and in an international environment
• Overtime and occasional business trip are required according to business need
• Fluent in English, additional knowledge of other languages are beneficial
• Presentation and cross-functional communication skills
• Detail-oriented and multi-tasks processing
• Accept working in different time zone in peak seasons
• Active business development mindset

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension and medical insurance along with other cash and holiday gifts. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.